Crash on load

Killerdynamo · August 28, 2017, 4:58am

Just bought the game, when I try to join a server I pop into a blue hallway and a couple of seconds later the game crashes. There is no information in the crash popup, just “Boundless has stopped working”. The symptoms seem identical to what Tenebris-Spiritus describes in this thread /crash-on-startup/8768.

Found this error in boundless_log.txt
[2017-08-28 04:49:57] INFO login succeeded
[2017-08-28 04:49:57] INFO got player, first time playing
[2017-08-28 04:50:00] INFO Chose: region-usw
[2017-08-28 04:50:00] INFO Joining world ‘runtimeplayerstartworld’ …
[2017-08-28 04:50:00] INFO GET https://ds.playboundless.com:8902/gameserver/runtimeplayerstartworld/24441
[2017-08-28 04:50:00] INFO updating visibleUniverse for gameWorld ‘runtimeplayerstartworld’
[2017-08-28 04:50:00] INFO GET https://ds.playboundless.com:8902/visible/runtimeplayerstartworld/24441/region-usw/X
[2017-08-28 04:50:00] INFO Player entity added in world runtimeplayerstartworld with id id:1
[2017-08-28 04:50:00] ERROR failed to get world data (runtimeplayerstartworld)

And I see this exception if I connect my visual studio debugger when it crashes.
Unhandled exception at 0x00007FF90B33992E (ntdll.dll) in boundless.exe: 0xC0000005: Access violation writing location 0x0000003BC7400C90.

The crash dump is empty.

Things I’ve tried so far: Reinstalling the game, manually installing dependencies, restarting computer, restoring windows to an earlier state.
Edited to add: I’ve also tried disabling my antivirus, which is WebRoot. – And also updated my graphics drivers.

Any help is appreciated.

SWProzee1 · August 28, 2017, 7:45am

Could you test 1 little thing for me please ?

I want to see if your crash is local or server related.
Could you please try to play on the test server to see if you get the same crash ?

Go to steam LIBRARY
Right click on Boundless and select ‘Properties’
Click on the 4th TAB called BETAS and click on the pull down menu.
Select ‘testing’ there.

Let us know if you are able to play on the test server please.

michaelb · August 28, 2017, 11:22am

If you don’t attach Visual Studio does it generate a crash dump? Also in Visual Studio can you see the rest of the stack and which thread is crashing?

Whats your PC spec and anything unusual enabled? The timing of the crash I’m guessing something more network related, either processing one of the callback or possibly opening a socket if you got as far as picking a location on a planet. Check any firewall settings to make sure its allowing Boundless.exe through.

The Testing universe is on the same version so likely you would see the same crash on that.

Killerdynamo · August 29, 2017, 6:21am

Same crash running on the Testing universe.

Letting the crash go through without linking to VS still doesn’t generate a crash dump.

Here’s the full output from visual studio, probably not terribly useful as I don’t have any of the source.

‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\steamapps\common\Boundless\boundless.exe’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\ntdll.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\kernel32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\KernelBase.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\ws2_32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\sechost.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\rpcrt4.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\user32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\win32u.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\gdi32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\gdi32full.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\msvcp_win.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\ucrtbase.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\advapi32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\msvcrt.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\comdlg32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\combase.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\bcryptprimitives.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\SHCore.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\shlwapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\shell32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\cfgmgr32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.15063.413_none_0e0f5dcc67adff4e\comctl32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\windows.storage.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\kernel.appcore.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\powrprof.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\profapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\psapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\imm32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\setupapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\ole32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\steamapps\common\Boundless\steam_api64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\msvcp140.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\vcruntime140.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\version.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\dbghelp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\d3d11.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\winmm.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\steamapps\common\Boundless\libdb62.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\steamapps\common\Boundless\d3dcompiler_47.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\hid.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\XInput9_1_0.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\dxgi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\winmmbase.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\dbgcore.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\GameOverlayRenderer64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\uxtheme.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\msctf.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\oleaut32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\dwmapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\TextInputFramework.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\CoreUIComponents.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\CoreMessaging.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\ntmarta.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\usermgrcli.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\WinTypes.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\clbcatq.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\MMDevAPI.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\devobj.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\propsys.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\AudioSes.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\avrt.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.UI.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\steamclient64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\crypt32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\msasn1.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\imagehlp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\IPHLPAPI.DLL’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\vstdlib_s64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\mswsock.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\tier0_s64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\secur32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\sspicli.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\cryptbase.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\wintrust.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\opengl32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\glu32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\nvoglv64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\wtsapi32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\nvspcap64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\winhttp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\nvapi64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\cryptsp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\rsaenh.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\bcrypt.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvwgf2umx.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\NapiNSP.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\pnrpnsp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\nlaapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\dnsapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\nsi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\winrnr.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\XAudio2_8.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\XAudio2_9.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\rasadhlp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\FWPUCLNT.DLL’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\XInput1_4.dll’. Cannot find or open the PDB file.
The thread 0x1424 has exited with code 0 (0x0).
Unhandled exception at 0x00007FF80A26992E (ntdll.dll) in boundless.exe: 0xC0000005: Access violation writing location 0x000000D4C5600D50.

Checked to make sure boundless is allowed through both webroot and the windows firewall, which are the only firewalls I have.

I have not gotten as far as selecting a location on a planet, the crash happens one to two seconds after loading into the blue hallway, the far end of the hallway has only just finished rendering and then everything stops.

Here’s my PC specs

System Information

     Operating System: Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
             Language: English (Regional Setting: English)
  System Manufacturer: Gigabyte Technology Co., Ltd.
         System Model: Z170X-Ultra Gaming
                 BIOS: BIOS Date: 12/05/16 15:24:21 Ver: 05.0000C
            Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
               Memory: 16384MB RAM
  Available OS Memory: 16342MB RAM
            Page File: 6186MB used, 26538MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12

I run a couple of programs that I would consider somewhat unusual, I run my audio through Voicemeeter Banana and I run Flux to tint my screen at night. I’ve tried disabling both (though not at the same time) and always got the same crash.

I don’t know if this is unusual or not, but when I get into the Choose a region screen, there is a message in the corner that says “Retrieving player world…” that doesn’t seem to go away no mater how long I stay on the menu.

Please let me know anything else I can try.

blake · August 29, 2017, 8:50am

Can you have a look in the windows event logs, there should be a log for each of the crashes and I’d be interested if there’s any more information in there.

Killerdynamo · August 29, 2017, 5:08pm

Two separate Application events showed up on the crash.

First one is an Error Level event. Event ID 1000 Task Category (100)

Faulting application name: boundless.exe, version: 0.0.0.1, time stamp: 0x59a02b47
Faulting module name: ntdll.dll, version: 10.0.15063.447, time stamp: 0xa329d3a8
Exception code: 0xc0000005
Fault offset: 0x000000000001992e
Faulting process id: 0x235c
Faulting application start time: 0x01d320e8125fce0b
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Boundless\boundless.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 8a59b7b9-e8d3-4c76-a588-1a1859935b55
Faulting package full name:
Faulting package-relative application ID:

Second one is Information Level Event, Event ID 1001 Task Category None

Fault bucket 120822262820, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: boundless.exe
P2: 0.0.0.1
P3: 59a02b47
P4: ntdll.dll
P5: 10.0.15063.447
P6: a329d3a8
P7: c0000005
P8: 000000000001992e
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER898C.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8AF5.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8AF4.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B04.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_boundless.exe_311b5866941db931caafc775879ade372ba4ee3d_d1793ce5_38f69db1

Analysis symbol:
Rechecking for solution: 0
Report Id: 8a59b7b9-e8d3-4c76-a588-1a1859935b55
Report Status: 268435456
Hashed bucket: 9d500079cc0dc3634a9368fe54ae90bc

And here’s the full text of the Report.wer file found in the file location mentioned above

Version=1
EventType=APPCRASH
EventTime=131484996147850165
ReportType=2
Consent=1
UploadTime=131484996155049313
ReportStatus=268435456
ReportIdentifier=2fb49411-20d3-48c2-ab87-009e9b772cb3
IntegratorReportIdentifier=8a59b7b9-e8d3-4c76-a588-1a1859935b55
Wow64Host=34404
NsAppName=boundless.exe
AppSessionGuid=0000235c-0002-000d-0bce-5f12e820d301
TargetAppId=W:000693997f2503bd55f34afd02ac5435a37c00000904!000044325fd85d7b38c2020be11c686050bf841294bb!boundless.exe
TargetAppVer=2017//08//25:13:51:03!0!boundless.exe
BootId=4294967295
TargetAsId=1682
Response.BucketId=9d500079cc0dc3634a9368fe54ae90bc
Response.BucketTable=4
Response.LegacyBucketId=120822262820
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=boundless.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.1
Sig[2].Name=Application Timestamp
Sig[2].Value=59a02b47
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.15063.447
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=a329d3a8
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000001992e
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.15063.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3db8
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=3db81539323574076e7466b4771f5398
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=bec5
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=bec570d47aea8570fcba0d6e289cf989
UI[2]=C:\Program Files (x86)\Steam\steamapps\common\Boundless\boundless.exe
UI[3]=Boundless has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Steam\steamapps\common\Boundless\boundless.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[5]=C:\WINDOWS\System32\sechost.dll
LoadedModule[6]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[7]=C:\WINDOWS\System32\USER32.dll
LoadedModule[8]=C:\WINDOWS\System32\win32u.dll
LoadedModule[9]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[14]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[15]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[16]=C:\WINDOWS\System32\combase.dll
LoadedModule[17]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[18]=C:\WINDOWS\System32\shcore.dll
LoadedModule[19]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[20]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[21]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[22]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.15063.413_none_0e0f5dcc67adff4e\COMCTL32.dll
LoadedModule[23]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[24]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[25]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[26]=C:\WINDOWS\System32\profapi.dll
LoadedModule[27]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[28]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[29]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[30]=C:\WINDOWS\System32\ole32.dll
LoadedModule[31]=C:\Program Files (x86)\Steam\steamapps\common\Boundless\steam_api64.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[37]=C:\Program Files (x86)\Steam\steamapps\common\Boundless\D3DCOMPILER_47.dll
LoadedModule[38]=C:\Program Files (x86)\Steam\steamapps\common\Boundless\libdb62.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[40]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\XINPUT9_1_0.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\dbgcore.DLL
LoadedModule[45]=C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
LoadedModule[46]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[47]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[48]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[49]=C:\WINDOWS\system32\dwmapi.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\usermgrcli.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[56]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[57]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[58]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[59]=C:\WINDOWS\System32\PROPSYS.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[61]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[62]=C:\Windows\System32\Windows.UI.dll
LoadedModule[63]=C:\Program Files (x86)\Steam\steamclient64.dll
LoadedModule[64]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[65]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[66]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[68]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule[69]=C:\Program Files (x86)\Steam\tier0_s64.dll
LoadedModule[70]=C:\Program Files (x86)\Steam\vstdlib_s64.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
LoadedModule[73]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[74]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\OPENGL32.DLL
LoadedModule[76]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\nvoglv64.DLL
LoadedModule[78]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[79]=C:\WINDOWS\system32\nvspcap64.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[81]=C:\WINDOWS\system32\nvapi64.dll
LoadedModule[82]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll
LoadedModule[83]=C:\WINDOWS\System32\CRYPTSP.dll
LoadedModule[84]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[86]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvwgf2umx.dll
LoadedModule[87]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[88]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[89]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[91]=C:\WINDOWS\System32\NSI.dll
LoadedModule[92]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\XAudio2_8.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\xaudio2_9.DLL
LoadedModule[95]=C:\Windows\System32\rasadhlp.dll
LoadedModule[96]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\XInput1_4.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Boundless
AppPath=C:\Program Files (x86)\Steam\steamapps\common\Boundless\boundless.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=9685B0B24549C6B97A5E98E34CAE9739
MetadataHash=-614735671

blake · August 30, 2017, 1:35pm

It mentions this file

C:\ProgramData\Microsoft\Windows\WER\Temp\WER898C.tmp.dmp

which sounds like the minidump we were looking for, if you can find that file or a .dmp in that folder then sending that to us will likely helps us debug the issue, you can either share via a pastebin style site or zip it up and email it to support@turbulenz.com

Killerdynamo · August 30, 2017, 3:25pm

I emailed the files, I had to generate the crash and then copy the files before hitting the “close program” button on the windows error prompt that pops up as they all get deleted once the crashed program is closed.

Killerdynamo · September 3, 2017, 7:22am

I just reinstalled windows and I’m still getting the same issue, so I can be pretty certain that whatever is causing the crash it’s not my system software.

The fresh windows install was done on a formatted hard-drive, all I’ve done is perform windows updates, install motherboard manufacturer provided drivers plus graphics card driver, install google chrome, install steam, install boundless, crash boundless.

The crash appears to be identical to what I was getting before reinstalling windows,
select a region
load into the blue hallway
wait approximately one second
observe crash
crash dump is 0kb
crash log contains the following error

[2017-09-03 07:04:14] ERROR failed to get world data (runtimeplayerstartworld)

Killerdynamo · September 3, 2017, 9:23pm

Haha, well I figured out the problem. I had my keyboard layout set to US-Dvorak, and I believe that the game was crashing when it tried to bring up the controls tutorial hint thingy (basic controls w,a,s,d Move etc). Running the game with the normal qwerty layout works fine.

blake · September 4, 2017, 3:00pm

Ok yeah we can reproduce that and see roughly what’s going wrong so we should be able to get a fix in a future update, keep an eye on the release notes for a fix.