I have fired in a ticket but thought I better make a thread as could be stuck here for a while if no way off. As all Ortz disappeared. I just closed the previous 1x2 portal. Then put in the token and oort shards it said it was the wrong size portal so I put the mouse over token and it showed it must be 2x3. So I went ahead and added a few more portal blocks, Inventory had room and not an issue that way. Once I added the extra couple of blocks relooked at the portal, now oortz and DK token are gone, checked all round the area and inventory with no signs of the items.
Going to take me a good while till I can gain enough gems to get the portal opened to get off this planet, the only reason for the ticket and was around 400 shards for fuel disappeared.
Any advice would be great ty.
Welcome to the forums. Did you have hunting shards in your inventory? If so, oort shards will hide/stack with those. Unless someone was standing near you & accidentally absorbed the items, all items should have remained in the portal or gone into your inventory. Does anyone or a guild have permissions on your beacon?
Thanks You, no the token and shards were still in the portal, all i did was close the view on my screen add 4 more blocks to the old portal, reopened and contents are no longer there or anywhere to be seen. This is my own planet and it was just me that was there when this happened.
Odd, did you try breaking down the portal conduits and re-building the portal?
I have done this many times, but in this case no all i did was add the 4 portal blocks between the time i seen the items, till a few secs later when i reopened it.
And you say you submitted a ticket in-game?
Yeah, I fired in a ticket not that long ago, But was told in chat usually better to make a forum post. If it’s any help it was a old token i tried to use and i think it said DKx2 on it.
Did you build the portal up to the top of a wall? In this case the items would have popped out above the wall that was above the portal, if you were underground for example the items would have popped out on the surface. This is something they are aware of if this is what happened…
Thanks for the reply, this is what was built, I have looked all over and not seen any items around it. Just want to ask if it’s likely the shards will be found or if I just go ahead and change the portal, I ain’t touched it incase someone needed a look at it.
The shards and token probably hopped out above where the sand around the portal is. They would disappear after a certain time of not being collected. Needs to be fixed really, a dev may be able to reimburse you the shards but I’m not sure if they do that or not.
Thanks everyone for all the responses, will go ahead and change it then.
@shaky if you come to DkMall, i will give you 400 shards to make up for the loss
Your a star ;), happy to pay you back when I get spare.
no need to pay be back at all glad to be of help
other than that this still needs to looked into by the devs
Hello @shaky. As others have mentioned here, it’s likely that those items have been pushed above the blocks over the portals. It’s not an ideal thing to happens, but I’ve added your comments to the bug database.