Connection Failed

Community Support
1

I have not played in a couple months. When I try to play now i enter the main hall and when i face a portal it says code 6 server url not found.

The log is below.

I was on Solum. Thanks

[2017-07-25 02:02:32] ERROR failed to get world data (runtimeplayerstartworld)
[2017-07-25 02:02:32] INFO {“visibleUniverse”:[{“body”:{“pointPlanet”:false,“world”:“runtimeplayerstartworld”,“worldId”:null,“id”:0,“hack”:null},“orbits”:null,“type”:“root”,“distance”:0},{“body”:{“pointPlanet”:false,“world”:“use_c1_home”,“worldId”:“home-use1”,“id”:1,“hack”:null},“orbits”:0,“type”:“recommended”,“distance”:8},{“body”:{“pointPlanet”:true,“world”:“use_c1_ring”,“worldId”:“ring-use1”,“id”:2,“hack”:null,“worldSize”:288,“atmosphereColor”:[2.799999952316284,3,0],“worldDisplayName”:“Vulpto”},“orbits”:0,“type”:“other_far”,“distance”:693.8492322340608},{“body”:{“pointPlanet”:true,“world”:“use_c1_moon1”,“worldId”:“moon1-use1”,“id”:3,“hack”:null,“worldSize”:288,“atmosphereColor”:[0.6000000238418579,3.0999999046325684,1.7999999523162842],“worldDisplayName”:“Epsilo”},“orbits”:0,“type”:“other_mid”,“distance”:501.1743544600904},{“body”:{“pointPlanet”:true,“world”:“euc_c1_home”,“worldId”:“home-euc1”,“id”:4,“hack”:null,“worldSize”:288,“atmosphereColor”:[1.100000023841858,1.7000000476837158,2.5],“worldDisplayName”:“Therka”},“orbits”:0,“type”:“other_mid”,“distance”:240},{“body”:{“pointPlanet”:true,“world”:“euc_c1_ring”,“worldId”:“ring-euc1”,“id”:5,“hack”:null,“worldSize”:288,“atmosphereColor”:[2.5,0.10000000149011612,1.600000023841858],“worldDisplayName”:“Munteen VII”},“orbits”:0,“type”:“other_far”,“distance”:719.4236499257386},{“body”:{“pointPlanet”:true,“world”:“euc_c1_moon1”,“worldId”:“moon1-euc1”,“id”:6,“hack”:null,“worldSize”:288,“atmosphereColor”:[3.0999999046325684,2.200000047683716,0],“worldDisplayName”:“Septerfon”},“orbits”:0,“type”:“other_mid”,“distance”:459.39898025244474},{“body”:{“pointPlanet”:true,“world”:“aus_c1_home”,“worldId”:“home-aus1”,“id”:7,“hack”:null,“worldSize”:288,“atmosphereColor”:[1.7999999523162842,1.899999976158142,3],“worldDisplayName”:“Vena V”},“orbits”:0,“type”:“other_mid”,“distance”:240},{“body”:{“pointPlanet”:true,“world”:“aus_c1_ring”,“worldId”:“ring-aus1”,“id”:8,“hack”:null,“worldSize”:288,“atmosphereColor”:[1.600000023841858,0.10000000149011612,1],“worldDisplayName”:“Alturnik”},“orbits”:0,“type”:“other_far”,“distance”:688.017918355763},{“body”:{“pointPlanet”:true,“world”:“aus_c1_moon1”,“worldId”:“moon1-aus1”,“id”:9,“hack”:null,“worldSize”:288,“atmosphereColor”:[1.899999976158142,0,2.700000047683716],“worldDisplayName”:“Andooweem”},“orbits”:0,“type”:“other_mid”,“distance”:519.0083616413176},{“body”:{“pointPlanet”:true,“world”:“usw_c1_home”,“worldId”:“home-usw1”,“id”:10,“hack”:null,“worldSize”:288,“atmosphereColor”:[1.2000000476837158,1.2000000476837158,1],“worldDisplayName”:“Berlyn”},“orbits”:0,“type”:“other_mid”,“distance”:240},{“body”:{“pointPlanet”:true,“world”:“usw_c1_ring”,“worldId”:“ring-usw1”,“id”:11,“hack”:null,“worldSize”:288,“atmosphereColor”:[2.0999999046325684,2.5,0.8999999761581421],“worldDisplayName”:“Nasharil”},“orbits”:0,“type”:“other_far”,“distance”:732.9996510408819},{“body”:{“pointPlanet”:true,“world”:“usw_c1_moon1”,“worldId”:“moon1-usw1”,“id”:12,“hack”:null,“worldSize”:288,“atmosphereColor”:[2.9000000953674316,1.899999976158142,1.7999999523162842],“worldDisplayName”:“Elopor”},“orbits”:0,“type”:“other_mid”,“distance”:485.3300955146551}],“worldSet”:“eyJwYXJhbXMiOnsid29ybGRuYW1lIjoicnVudGltZXBsYXllcnN0YXJ0d29ybGQiLCJ1c2VybmFtZSI6ImljdGhpNzUifSwid29ybGRzIjpbXX0AAAAAAAAAAOKs3yMUMmxRyqOVYuVvM5vU8+znl1Impg5g/frQwTRK”}
[2017-07-25 02:02:32] INFO requesting planet asset for world ‘use_c1_home’ LOD(2) for gameWorld ‘runtimeplayerstartworld’
[2017-07-25 02:02:32] INFO starting new request for planet assets for world ‘use_c1_home’ LOD(2)
[2017-07-25 02:02:32] INFO GET ://ds.playboundless.com:8902/planetdata/use_c1_home/2
[2017-07-25 02:02:32] INFO requesting planet asset for world ‘use_c1_home’ Settlements for gameWorld ‘runtimeplayerstartworld’
[2017-07-25 02:02:32] INFO starting new request for planet assets for world ‘use_c1_home’ Settlements
[2017-07-25 02:02:32] INFO GET https://ds.playboundless.com:8902/planetdata/use_c1_home/settlements
[2017-07-25 02:02:32] INFO got 908B for planet assets for world ‘use_c1_home’ Settlements
[2017-07-25 02:02:32] INFO finished creating planet assets for world ‘use_c1_home’ Settlements
[2017-07-25 02:02:32] INFO got asset for world ‘use_c1_home’ Settlements for gameWorld ‘runtimeplayerstartworld’
[2017-07-25 02:02:32] INFO [runtimeplayerstartworld] adding portal to ‘use_c1_home’
[2017-07-25 02:02:32] INFO [runtimeplayerstartworld] making portal 'WarpSrc_playerstart’to ‘use_c1_home’ active
[2017-07-25 02:02:32] INFO RequirePortalPhysicsChunks : runtimeplayerstartworld @ 7.000000,65.500000,-4.500000
[2017-07-25 02:02:32] INFO Started tracking achievement builderBeaconPrestige
[2017-07-25 02:02:32] INFO Started tracking achievement coreWeapons
[2017-07-25 02:02:32] INFO Started tracking achievement coreGatherResources
[2017-07-25 02:02:32] INFO Started tracking achievement crafterStoneTools
[2017-07-25 02:02:32] INFO Started tracking achievement tutorialObjectiveComplete
[2017-07-25 02:02:32] INFO GET https://ds.playboundless.com:8902/gameserver/use_c1_home/icthi75
[2017-07-25 02:02:32] ERROR failed to get world data (use_c1_home)

2

I believe Solum may be experience an outage right now. Someone else mentioned it’s been down for about an hour.

I would try warping to another planet via sanctum’s other warp conduit, or waiting until it’s fixed. Which could be 1 hour or up to like… forever.

Jk. Jk.

3

Yeppers what Xanatos said. It’s just Solum I believe, I warped to other worlds just now to check! I’ll let you know when it’s back up if I notice before you check again!

4

Solum was down but is now back up.

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