This is the first time this has happened to me, but thought I should report it anyway as I cant in game due to it freezing.
I switched characters to an alt who was on the same beacon as me, but at a different elivation, and the game froze with this screen (the items shown are from the character I was switching from):
Ideally, you should send it after you see the issue but before you reload the game again, as the game would start with a new game log (only applies to Steam and not PS4).