Illegal Protocol (Portal)

RedY3 · July 21, 2019, 8:47pm

Hi everyone!

So someone opened a portal to my shop. Upon trying to go into the portal (my side), the owner of the portal and i can’t go through (it says illegal protocol) no matter what time of the day. The owner says, though, that they can go through from their side. Haaalp please .

vdragon · July 22, 2019, 9:03am

How odd. Could you submit a game log so that we can see what’s going on? Thanks.

RedY3 · July 22, 2019, 12:08pm

Sorry but how can I do this? From debug menu?

Stretchious · July 22, 2019, 12:13pm

There should be an option to do so from the main menu -> support

RedY3 · July 22, 2019, 2:49pm

Thanks @Stretchious. @vdragon, i just submitted a log. Here is a screenshot in case it helps! Thanks.

Location (1051N, 550E, 70 ALT on Beckon)