James or Leah or anyone please help prevent a major city from disappearing

[Rydralain]

Context:

[Resolved] Reclaim is broken on main character "Ratchel"

@james My reclaim is broken. I am unable to open my reclaim. This was noticed in August when I first sent a DM to you about this issue for my main character. This is the same issue that occured to @morey523 which you did fix for him. The reason I am making this support post is because it is going on 6 month with no response through the DM which I have continued sending messages through. As well created a new DM to you with all the devs I could add to it. I have triple checked all of my beacons…