[Resolved] I can not play by steam or online :C

I can not start the game from steam, and page to play it online I get the error 4003 invalid token data

@james @ben

Can you follow the instructions here: problem running the game?

We need to see the game log to work out what is happening.

I have done nothing , not working :C

Without the game log we can’t help diagnose the issue:

The logs are at:

  • Mac OS X at /tmp/tblz_log.txt
  • Windows at %LOCALAPPDATA%\Turbulenz\Oort Online\oortonline_log.txt

ok 've advanced a little , but now I get it

You need to start the game from within Steam at the moment.

We still need the log file.

javascriptengine_v8.cpp(581): (turbulenz::ArrayBufferAllocator::ArrayBufferAllocator) Creating 14 fast allocators
win32entry.cpp(228): (turbulenz::Win32NativeEngine::HostWndProc) erasing bg
tasks.cpp(17): (Tasks::Initialize) Initializing TBB task scheduler. 5 threads
turbulenz.cpp(115): (turbulenz::Turbulenz::StaticInitialize) Enabling ENGINELOG
winsysteminfo.cpp(405): (turbulenz::GetSystemInfo) SystemInfo:
winsysteminfo.cpp(406): (turbulenz::GetSystemInfo) cpuDescription : Intel® Core™ i5-3210M CPU @ 2.50GHz
winsysteminfo.cpp(407): (turbulenz::GetSystemInfo) cpuVendor : GenuineIntel
winsysteminfo.cpp(408): (turbulenz::GetSystemInfo) numPhysicalCores : 2
winsysteminfo.cpp(409): (turbulenz::GetSystemInfo) numLogicalCores : 4
winsysteminfo.cpp(410): (turbulenz::GetSystemInfo) ramInMegabytes : 8088
winsysteminfo.cpp(411): (turbulenz::GetSystemInfo) frequencyInMHz : 2494
winsysteminfo.cpp(412): (turbulenz::GetSystemInfo) architecture : x86
winsysteminfo.cpp(413): (turbulenz::GetSystemInfo) osName : Windows 7 Home Premium
winsysteminfo.cpp(414): (turbulenz::GetSystemInfo) osVersionMajor : 6
winsysteminfo.cpp(415): (turbulenz::GetSystemInfo) osVersionMinor : 1
winsysteminfo.cpp(416): (turbulenz::GetSystemInfo) osVersionBuild : 7601
winsysteminfo.cpp(417): (turbulenz::GetSystemInfo) userLocale : es_ES
standalone.cpp(160): (turbulenz::oortonline::GameCodeStaticInitialize) --> ENTERED FUNCTION
standalone.cpp(161): (turbulenz::oortonline::GameCodeStaticInitialize) GameCodeStaticInitialize
standalone.cpp(67): (turbulenz::oortonline::NativeCode::StaticInitialize) STATIC INIT (TEMPLATE): NativeCode
standalone.cpp(-1): (turbulenz::oortonline::GameCodeStaticInitialize) <-- LEAVING FUNCTION
javascriptengine_v8.h(3470): (turbulenz::internal::V8TypeInitializeStatic) --> ENTERED FUNCTION
javascriptengine_v8.h(-1): (turbulenz::internal::V8TypeInitializeStatic) <-- LEAVING FUNCTION
nativeplatform_steam.cpp(28): (turbulenz::NativePlatform::SteamInitialize) --> ENTERED FUNCTION
nativeplatform_steam.cpp(40): (turbulenz::NativePlatform::SteamInitialize) SteamServices::Initialize returned false: Steam initialization failed (steam_api_init)
steam.cpp(142): (turbulenz::SteamServices::Shutdown) --> ENTERED FUNCTION
steam.cpp(-1): (turbulenz::SteamServices::Shutdown) <-- LEAVING FUNCTION
steam.cpp(142): (turbulenz::SteamServices::Shutdown) --> ENTERED FUNCTION
steam.cpp(-1): (turbulenz::SteamServices::Shutdown) <-- LEAVING FUNCTION
nativeplatform_steam.cpp(-1): (turbulenz::NativePlatform::SteamInitialize) <-- LEAVING FUNCTION
engine.cpp(390): (turbulenz::StandaloneEngine::Initialize) !! failed to initialize NativePlatform
win32entry.cpp(708): (turbulenz::Win32NativeEngine::Initialize) !! Engine Init: Steam initialization failed (steam_api_init)
win32entry.cpp(714): (turbulenz::Win32NativeEngine::~Win32NativeEngine) Destroying
engine.cpp(642): (turbulenz::StandaloneEngine::GetConfigString) !! steam not available when getting data path
engine.cpp(183): (turbulenz::StandaloneEngine::Shutdown) Exiting turbulenz
standalone.cpp(216): (turbulenz::oortonline::GameCodeShutdown) --> ENTERED FUNCTION
standalone.cpp(217): (turbulenz::oortonline::GameCodeShutdown) GameCodeShutdown
standalone.cpp(-1): (turbulenz::oortonline::GameCodeShutdown) <-- LEAVING FUNCTION
engine.cpp(193): (turbulenz::StandaloneEngine::Shutdown) calling TurbulenzEngine.onunload
platform.cpp(373): (turbulenz::Platform::ShutdownAllTasks) shutting down tasks …
engine.cpp(198): (turbulenz::StandaloneEngine::Shutdown) remaining object counts
javascriptengine_v8.cpp(2388): (turbulenz::JavaScriptEngine::DumpObjectCounts) Object Counts:
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) NativePlatform - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) StaticTestObject - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) ConsoleObject - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) DocumentObject - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) WindowObject - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) Turbulenz - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) DynamicTestObject - 1
engine.cpp(202): (turbulenz::StandaloneEngine::Shutdown) Global objects removal
engine.cpp(220): (turbulenz::StandaloneEngine::Shutdown) turbulenzjsengine shutdown
nativeplatform_steam.cpp(54): (turbulenz::NativePlatform::SteamShutdown) --> ENTERED FUNCTION
nativeplatform_steam.cpp(-1): (turbulenz::NativePlatform::SteamShutdown) <-- LEAVING FUNCTION
javascriptengine_v8.cpp(1051): (turbulenz::JavaScriptEngine::CollectAllWrappedObjects) Released 0 objects
javascriptengine_v8.cpp(1054): (turbulenz::JavaScriptEngine::CollectAllWrappedObjects) Giving up.
javascriptengine_v8.cpp(1266): (turbulenz::JavaScriptEngine::Shutdown) Custom shutdown …
javascriptengine_v8.cpp(1051): (turbulenz::JavaScriptEngine::CollectAllWrappedObjects) Released 1 objects
engine.cpp(223): (turbulenz::StandaloneEngine::Shutdown) turbulenz static release
engine.cpp(226): (turbulenz::StandaloneEngine::Shutdown) delete platform
engine.cpp(230): (turbulenz::StandaloneEngine::Shutdown) delete jsengine
engine.cpp(234): (turbulenz::StandaloneEngine::Shutdown) static shutdown …
standalone.cpp(168): (turbulenz::oortonline::GameCodeStaticShutdown) --> ENTERED FUNCTION
standalone.cpp(169): (turbulenz::oortonline::GameCodeStaticShutdown) GameCodeStaticShutdown
standalone.cpp(74): (turbulenz::oortonline::NativeCode::StaticRelease) STATIC SHUTDOWN (TEMPLATE): NativeCode
standalone.cpp(-1): (turbulenz::oortonline::GameCodeStaticShutdown) <-- LEAVING FUNCTION
engine.cpp(252): (turbulenz::StandaloneEngine::Shutdown) Shutdown done


alli esta y lo ejecuto de steam

You need to start the game from within Steam.

Can you start the game from within Steam - and then re-share the log.

Also can you confirm which version of Steam you’re running, for example, I’m running:

javascriptengine_v8.cpp(581): (turbulenz::ArrayBufferAllocator::ArrayBufferAllocator) Creating 14 fast allocators
win32entry.cpp(228): (turbulenz::Win32NativeEngine::HostWndProc) erasing bg
tasks.cpp(17): (Tasks::Initialize) Initializing TBB task scheduler. 5 threads
turbulenz.cpp(115): (turbulenz::Turbulenz::StaticInitialize) Enabling ENGINELOG
winsysteminfo.cpp(405): (turbulenz::GetSystemInfo) SystemInfo:
winsysteminfo.cpp(406): (turbulenz::GetSystemInfo) cpuDescription : Intel(R) Core™ i5-3210M CPU @ 2.50GHz
winsysteminfo.cpp(407): (turbulenz::GetSystemInfo) cpuVendor : GenuineIntel
winsysteminfo.cpp(408): (turbulenz::GetSystemInfo) numPhysicalCores : 2
winsysteminfo.cpp(409): (turbulenz::GetSystemInfo) numLogicalCores : 4
winsysteminfo.cpp(410): (turbulenz::GetSystemInfo) ramInMegabytes : 8088
winsysteminfo.cpp(411): (turbulenz::GetSystemInfo) frequencyInMHz : 2494
winsysteminfo.cpp(412): (turbulenz::GetSystemInfo) architecture : x86
winsysteminfo.cpp(413): (turbulenz::GetSystemInfo) osName : Windows 7 Home Premium
winsysteminfo.cpp(414): (turbulenz::GetSystemInfo) osVersionMajor : 6
winsysteminfo.cpp(415): (turbulenz::GetSystemInfo) osVersionMinor : 1
winsysteminfo.cpp(416): (turbulenz::GetSystemInfo) osVersionBuild : 7601
winsysteminfo.cpp(417): (turbulenz::GetSystemInfo) userLocale : es_ES
standalone.cpp(160): (turbulenz::oortonline::GameCodeStaticInitialize) → ENTERED FUNCTION
standalone.cpp(161): (turbulenz::oortonline::GameCodeStaticInitialize) GameCodeStaticInitialize
standalone.cpp(67): (turbulenz::oortonline::NativeCode::StaticInitialize) STATIC INIT (TEMPLATE): NativeCode
standalone.cpp(-1): (turbulenz::oortonline::GameCodeStaticInitialize) ← LEAVING FUNCTION
javascriptengine_v8.h(3470): (turbulenz::internal::V8TypeInitializeStatic) → ENTERED FUNCTION
javascriptengine_v8.h(-1): (turbulenz::internal::V8TypeInitializeStatic) ← LEAVING FUNCTION
nativeplatform_steam.cpp(28): (turbulenz::NativePlatform::SteamInitialize) → ENTERED FUNCTION
nativeplatform_steam.cpp(40): (turbulenz::NativePlatform::SteamInitialize) SteamServices::Initialize returned false: Steam initialization failed (steam_api_init)
steam.cpp(142): (turbulenz::SteamServices::Shutdown) → ENTERED FUNCTION
steam.cpp(-1): (turbulenz::SteamServices::Shutdown) ← LEAVING FUNCTION
steam.cpp(142): (turbulenz::SteamServices::Shutdown) → ENTERED FUNCTION
steam.cpp(-1): (turbulenz::SteamServices::Shutdown) ← LEAVING FUNCTION
nativeplatform_steam.cpp(-1): (turbulenz::NativePlatform::SteamInitialize) ← LEAVING FUNCTION
engine.cpp(390): (turbulenz::StandaloneEngine::Initialize) !! failed to initialize NativePlatform
win32entry.cpp(708): (turbulenz::Win32NativeEngine::Initialize) !! Engine Init: Steam initialization failed (steam_api_init)
win32entry.cpp(714): (turbulenz::Win32NativeEngine::~Win32NativeEngine) Destroying
engine.cpp(642): (turbulenz::StandaloneEngine::GetConfigString) !! steam not available when getting data path
engine.cpp(183): (turbulenz::StandaloneEngine::Shutdown) Exiting turbulenz
standalone.cpp(216): (turbulenz::oortonline::GameCodeShutdown) → ENTERED FUNCTION
standalone.cpp(217): (turbulenz::oortonline::GameCodeShutdown) GameCodeShutdown
standalone.cpp(-1): (turbulenz::oortonline::GameCodeShutdown) ← LEAVING FUNCTION
engine.cpp(193): (turbulenz::StandaloneEngine::Shutdown) calling TurbulenzEngine.onunload
platform.cpp(373): (turbulenz::Platform::ShutdownAllTasks) shutting down tasks …
engine.cpp(198): (turbulenz::StandaloneEngine::Shutdown) remaining object counts
javascriptengine_v8.cpp(2388): (turbulenz::JavaScriptEngine::DumpObjectCounts) Object Counts:
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) NativePlatform - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) StaticTestObject - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) ConsoleObject - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) DocumentObject - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) WindowObject - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) Turbulenz - 1
javascriptengine_v8.cpp(2396): (turbulenz::JavaScriptEngine::DumpObjectCounts) DynamicTestObject - 1
engine.cpp(202): (turbulenz::StandaloneEngine::Shutdown) Global objects removal
engine.cpp(220): (turbulenz::StandaloneEngine::Shutdown) turbulenzjsengine shutdown
nativeplatform_steam.cpp(54): (turbulenz::NativePlatform::SteamShutdown) → ENTERED FUNCTION
nativeplatform_steam.cpp(-1): (turbulenz::NativePlatform::SteamShutdown) ← LEAVING FUNCTION
javascriptengine_v8.cpp(1051): (turbulenz::JavaScriptEngine::CollectAllWrappedObjects) Released 0 objects
javascriptengine_v8.cpp(1054): (turbulenz::JavaScriptEngine::CollectAllWrappedObjects) Giving up.
javascriptengine_v8.cpp(1266): (turbulenz::JavaScriptEngine::Shutdown) Custom shutdown …
javascriptengine_v8.cpp(1051): (turbulenz::JavaScriptEngine::CollectAllWrappedObjects) Released 1 objects
engine.cpp(223): (turbulenz::StandaloneEngine::Shutdown) turbulenz static release
engine.cpp(226): (turbulenz::StandaloneEngine::Shutdown) delete platform
engine.cpp(230): (turbulenz::StandaloneEngine::Shutdown) delete jsengine
engine.cpp(234): (turbulenz::StandaloneEngine::Shutdown) static shutdown …
standalone.cpp(168): (turbulenz::oortonline::GameCodeStaticShutdown) → ENTERED FUNCTION
standalone.cpp(169): (turbulenz::oortonline::GameCodeStaticShutdown) GameCodeStaticShutdown
standalone.cpp(74): (turbulenz::oortonline::NativeCode::StaticRelease) STATIC SHUTDOWN (TEMPLATE): NativeCode
standalone.cpp(-1): (turbulenz::oortonline::GameCodeStaticShutdown) ← LEAVING FUNCTION
engine.cpp(252): (turbulenz::StandaloneEngine::Shutdown) Shutdown done

This is the problem. For some reason the game is unable to “connect” to Steam.

Let me ask the Elves.

We’re not sure why this is failing. The Steam documentation says it should never fail :frowning:

We should start with all the standard actions:

  1. Make sure your system is fully up to date.
  2. Make sure you have the very latest version of Steam installed.
  3. Uninstall and reinstall Oort Online.
  4. Do you have any applications running that might interfere with the game, for example a virus checker or firewall. If so, try disabling them briefly then run the game - does this make any difference.

We will continue to investigate. Sorry it’s not working. Something somewhere will be causing problems!!

I believe steam is saying that he is not connected to the steam network.
Wouldn’t that be the issue?

ok problem solved my antivirus left not connect , thank you very much :smiley: