Some authorisation issue

Hello!

Our player @Irrua have some authorisation issue. Previously :boundless: asked nickname and password for each time started. It was last time at week ago, 10 June. Today :boundless: ask her email, nickname and password, but Irrua received brand new character without any progress she reached previously. How it could happened and what Irrua need to do now to have access to her previous character and building?

Would they be able to send us their logs?

So, here it is. Four logs.

Do you happen to know their other character names?

It is likely they have two accounts and they have logged into one which has no progress.

She played only one character before yesterday. It’s looks like Steam binding didn’t worked correctly. Could you manually merge her two accounts to one?

I and @Gulvan had such troubles for two/three years ago, but we didn’t report about. I was sure binding problems are solved long ago but this case shown they aren’t.

I’ll PM you.