Just bought the game, when I try to join a server I pop into a blue hallway and a couple of seconds later the game crashes. There is no information in the crash popup, just “Boundless has stopped working”. The symptoms seem identical to what Tenebris-Spiritus describes in this thread /crash-on-startup/8768.
Found this error in boundless_log.txt
[2017-08-28 04:49:57] INFO login succeeded
[2017-08-28 04:49:57] INFO got player, first time playing
[2017-08-28 04:50:00] INFO Chose: region-usw
[2017-08-28 04:50:00] INFO Joining world ‘runtimeplayerstartworld’ …
[2017-08-28 04:50:00] INFO GET https://ds.playboundless.com:8902/gameserver/runtimeplayerstartworld/24441
[2017-08-28 04:50:00] INFO updating visibleUniverse for gameWorld ‘runtimeplayerstartworld’
[2017-08-28 04:50:00] INFO GET https://ds.playboundless.com:8902/visible/runtimeplayerstartworld/24441/region-usw/X
[2017-08-28 04:50:00] INFO Player entity added in world runtimeplayerstartworld with id id:1
[2017-08-28 04:50:00] ERROR failed to get world data (runtimeplayerstartworld)
And I see this exception if I connect my visual studio debugger when it crashes.
Unhandled exception at 0x00007FF90B33992E (ntdll.dll) in boundless.exe: 0xC0000005: Access violation writing location 0x0000003BC7400C90.
The crash dump is empty.
Things I’ve tried so far: Reinstalling the game, manually installing dependencies, restarting computer, restoring windows to an earlier state.
Edited to add: I’ve also tried disabling my antivirus, which is WebRoot. – And also updated my graphics drivers.
If you don’t attach Visual Studio does it generate a crash dump? Also in Visual Studio can you see the rest of the stack and which thread is crashing?
Whats your PC spec and anything unusual enabled? The timing of the crash I’m guessing something more network related, either processing one of the callback or possibly opening a socket if you got as far as picking a location on a planet. Check any firewall settings to make sure its allowing Boundless.exe through.
The Testing universe is on the same version so likely you would see the same crash on that.
Letting the crash go through without linking to VS still doesn’t generate a crash dump.
Here’s the full output from visual studio, probably not terribly useful as I don’t have any of the source.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\steamapps\common\Boundless\boundless.exe’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\ntdll.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\kernel32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\KernelBase.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\ws2_32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\sechost.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\rpcrt4.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\user32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\win32u.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\gdi32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\gdi32full.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\msvcp_win.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\ucrtbase.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\advapi32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\msvcrt.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\comdlg32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\combase.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\bcryptprimitives.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\SHCore.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\shlwapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\shell32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\cfgmgr32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.15063.413_none_0e0f5dcc67adff4e\comctl32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\windows.storage.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\kernel.appcore.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\powrprof.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\profapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\psapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\imm32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\setupapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\ole32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\steamapps\common\Boundless\steam_api64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\msvcp140.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\vcruntime140.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\version.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\dbghelp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\d3d11.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\winmm.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\steamapps\common\Boundless\libdb62.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\steamapps\common\Boundless\d3dcompiler_47.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\hid.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\XInput9_1_0.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\dxgi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\winmmbase.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\dbgcore.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\GameOverlayRenderer64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\uxtheme.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\msctf.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\oleaut32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\dwmapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\TextInputFramework.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\CoreUIComponents.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\CoreMessaging.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\ntmarta.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\usermgrcli.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\WinTypes.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\clbcatq.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\MMDevAPI.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\devobj.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\propsys.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\AudioSes.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\avrt.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.UI.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\steamclient64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\crypt32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\msasn1.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\imagehlp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\IPHLPAPI.DLL’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\vstdlib_s64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\mswsock.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Program Files (x86)\Steam\tier0_s64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\secur32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\sspicli.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\cryptbase.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\wintrust.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\opengl32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\glu32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\nvoglv64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\wtsapi32.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\nvspcap64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\winhttp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\nvapi64.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\cryptsp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\rsaenh.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\bcrypt.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvwgf2umx.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\NapiNSP.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\pnrpnsp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\nlaapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\dnsapi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\nsi.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\winrnr.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\XAudio2_8.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\XAudio2_9.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\rasadhlp.dll’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\FWPUCLNT.DLL’. Cannot find or open the PDB file.
‘boundless.exe’ (Win32): Loaded ‘C:\Windows\System32\XInput1_4.dll’. Cannot find or open the PDB file.
The thread 0x1424 has exited with code 0 (0x0).
Unhandled exception at 0x00007FF80A26992E (ntdll.dll) in boundless.exe: 0xC0000005: Access violation writing location 0x000000D4C5600D50.
Checked to make sure boundless is allowed through both webroot and the windows firewall, which are the only firewalls I have.
I have not gotten as far as selecting a location on a planet, the crash happens one to two seconds after loading into the blue hallway, the far end of the hallway has only just finished rendering and then everything stops.
Here’s my PC specs
System Information
Operating System: Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z170X-Ultra Gaming
BIOS: BIOS Date: 12/05/16 15:24:21 Ver: 05.0000C
Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
Memory: 16384MB RAM
Available OS Memory: 16342MB RAM
Page File: 6186MB used, 26538MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
I run a couple of programs that I would consider somewhat unusual, I run my audio through Voicemeeter Banana and I run Flux to tint my screen at night. I’ve tried disabling both (though not at the same time) and always got the same crash.
I don’t know if this is unusual or not, but when I get into the Choose a region screen, there is a message in the corner that says “Retrieving player world…” that doesn’t seem to go away no mater how long I stay on the menu.
Can you have a look in the windows event logs, there should be a log for each of the crashes and I’d be interested if there’s any more information in there.
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_boundless.exe_311b5866941db931caafc775879ade372ba4ee3d_d1793ce5_38f69db1
which sounds like the minidump we were looking for, if you can find that file or a .dmp in that folder then sending that to us will likely helps us debug the issue, you can either share via a pastebin style site or zip it up and email it to support@turbulenz.com
I emailed the files, I had to generate the crash and then copy the files before hitting the “close program” button on the windows error prompt that pops up as they all get deleted once the crashed program is closed.
I just reinstalled windows and I’m still getting the same issue, so I can be pretty certain that whatever is causing the crash it’s not my system software.
The fresh windows install was done on a formatted hard-drive, all I’ve done is perform windows updates, install motherboard manufacturer provided drivers plus graphics card driver, install google chrome, install steam, install boundless, crash boundless.
The crash appears to be identical to what I was getting before reinstalling windows,
select a region
load into the blue hallway
wait approximately one second
observe crash
crash dump is 0kb
crash log contains the following error
[2017-09-03 07:04:14] ERROR failed to get world data (runtimeplayerstartworld)
Haha, well I figured out the problem. I had my keyboard layout set to US-Dvorak, and I believe that the game was crashing when it tried to bring up the controls tutorial hint thingy (basic controls w,a,s,d Move etc). Running the game with the normal qwerty layout works fine.
Ok yeah we can reproduce that and see roughly what’s going wrong so we should be able to get a fix in a future update, keep an eye on the release notes for a fix.