Disconnected when switching characters

Community Support
21

When you’ve seen this happen has it always been a long session with the game running (many hours) or does it happen soon after starting.
Has there been anything else happen during the session such as loss of network, getting signed out of steam and needing to re-signin sometime during the session?

In these situations the steam backend is refusing to validate the authentication token the game gets from your steam client. I can’t at the moment see why it’s refusing it, I think it’s likely one of 4 reasons

  1. Their api is just misbehaving and not returning us a valid response (it does occasionally just fail for a while)
  2. The auth ticket we get has expired, the documentation doesn’t suggest they ever do expire but maybe they do and it’s undocumented
  3. The auth ticket we get has been invalidated, it’s possible if you get signed out of steam while the game is running that the ticket becomes invalid and we need to request a new ticket or something similar.
  4. Maybe steam restart some part of their backend services causing all current auth tickets to invalidate (I do see more than one person failing at these times)

In each case the reconnect button is functioning as expected, it tries to reconnect and fails with exactly the same error leading you back to the same error screen. I appreciate it’s not ideal but it is “trying” to do what it says.

2 Likes
22

Both. It appears to be completely random as to when this loop happens.

Nope.

2 Likes
23

Whelp, this problem JUST reared its ugly face again. Still no fix for this, eh? I hate having to restart the game just to get back in when the button that says “Reconnect” should reconnect me to the game.

24

I am getting this at random intervals last couple of weeks.

1 Like
25

happens frequently for me too…can’t reconnect until I exit game completely and restart.
game log submitted

1 Like
26

Just happened to me. Only difference i cant log back in on any character so i can not submit a log. Other than the debug info from the connection screen.

27

This happened to me too. I was not able to log in for half hour afterwards due to error 3.

Regards,

28

i got this while chopping plants; i’ve had ■■■■ connectivity today and yesterday

29

I have had this happen from time to time over the years but have to say that the last week or so it has gotten worse. Must have disconnected 4-5 time in a week when it used to be maybe once a month or so.

30

Add me to the list.

Plus I’ve been getting a lot more crashes in the past two weeks or so … like … inordinate numbers of crashes compared to before.

No driver changes, no updates, no changes other than moving from DP–>HDMI, and I’m not changing that.

(although, I’ve noted that fiddling with HDMI stuff in general causes the connection warning to pop up, weirdly)

31

Happens for me too just about every night.

2 Likes
32

Sux that happend :expressionless:

1 Like
33

I think that @Artemida has maybe been experiencing related (or the same) issues as this.

34

Well… yes, when I lose the connection that ‘reconnect’ button usually doesn’t work, and quitting to desktop and restarting the game is the only option. But since I lose my connection very rarely it doesn’t really bother me that much.
(If you are talking about what happened yesterday in the evening then I was getting that red message about an unplayable connection every 20 sec. I left the game because my character was being thrown from wall to wall. But when we were playing later that night everything was working fine again. So I guess just a temporary issue.)

1 Like
35

Kind of both, as it feels like they’re both probably symptoms of a larger issue.

But definitely the first one.

1 Like