I would like it when I switch characters and get this disconnect screen, that CLICKING the reconnect button doesn’t repeat the disconnected cycle requiring me to restart my game. Thanks.
Video of the problem: https://youtu.be/r-rLSuFaw4A
3 Likes
I’ve had this a few random times, but I’ve got zero idea as to why it happens.
2 Likes
We had this happen ever since i started well over a year ago. We have posted about it a couple times and nothing happened. just like the auto swing bug thats still in game a year+ later.
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Well this is pretty annoying. I shouldn’t have to restart the game when a reconnect button is present…@james could use a bit of help here.
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If this happens again, then submit a game log just after it occurs.
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Curious, how would I do so?
Main Menu -> Support -> Report tab.
@vdragon Just got this problem once again. Submitted a log. Wish I can SEE what the log entails.
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Thanks, I’ve added this to the database. If you want to see the log file, it is stored locally on your machine.
PC player. Also experiencing this a number of times each week
Had it happen once again. Decided to crack open the logfile when I finally located it, apparently when this happens the login server is 403 forbidding me.
[2019-12-12 01:54:24.805] [INFO] Received login response with status 403
Maybe a few more hamsters are needed?
1 Like
Gotten this once again and its frustrating this problem is STILL in the game. Submitted a game log.
I just experienced this lol.
I experienced it yesterday. After 5 attempts at reconnect, I exited and got back in no problem. It’s a little annoying, but I’m still going to keep playing and enjoy the game. I look at it as a momentary hiccup…
I have always experienced this, and yes, it requires a restart, very annoying.
Just looking at the number of comments here, they were all posted in the space of a few hours. Is it still happening now and were you all able to submit a game log just after seeing this?
Mine happened 2020-05-14T03:23:00Z
e: I did submit a game log. I cracked it open as well, and it shows as follows:
Log Excerpt
[2020-05-14 03:22:50.279] [INFO] Joining world: sanctum(id:4294967295)
[2020-05-14 03:22:50.285] [INFO] [euc2_t0_1(id:29)] making portal 'id:35124 + Pt:kCvM:0'to '29' inactive
[2020-05-14 03:22:50.286] [INFO] Discarding dstRequiredChunks, dst world no longer available
[2020-05-14 03:22:50.292] [WARN] Resetting fog loading distance due to extreme drop (dev teleported?)
[2020-05-14 03:22:50.294] [INFO] Destroying game world euc2_t0_1(id:29)
[2020-05-14 03:22:50.294] [INFO] WebSocket closed for euc2_t0_1(id:29)
[2020-05-14 03:22:50.313] [INFO] Destroying game world sanctum(id:4294967295)
[2020-05-14 03:22:50.314] [INFO] WebSocket closed for sanctum(id:4294967295)
[2020-05-14 03:22:50.314] [INFO] Active game world websocket closed
[2020-05-14 03:22:50.314] [INFO] Player entity removed in world sanctum(id:4294967295) with id id:1
[2020-05-14 03:22:50.314] [INFO] [sanctum(id:4294967295)] making portal 'id:-6 + pt:!mxO:0'to '29' inactive
[2020-05-14 03:22:50.324] [INFO] SetAuthStage NONE
[2020-05-14 03:22:50.327] [INFO] SetDiscoveryState LOGGING_IN
[2020-05-14 03:22:50.327] [INFO] Getting auth token for SephirothWS
[2020-05-14 03:22:50.327] [INFO] SetAuthState LOGGED_IN
[2020-05-14 03:22:50.684] [INFO] Sending login request for 'SephirothWS' to Discovery Server (https://ds.playboundless.com:8902)
[2020-05-14 03:22:51.099] [INFO] Received login response with status 403
[2020-05-14 03:22:51.099] [INFO] SetDiscoveryState ERROR_WILL_RETRY
[2020-05-14 03:22:51.099] [ERROR] login failed with status 403 - Error validating Steam ticket, retrying in 10 seconds
[2020-05-14 03:23:01.115] [INFO] SetDiscoveryState LOGGING_IN
[2020-05-14 03:23:01.116] [INFO] Getting auth token for SephirothWS
[2020-05-14 03:23:01.215] [INFO] Sending login request for 'SephirothWS' to Discovery Server (https://ds.playboundless.com:8902)
[2020-05-14 03:23:01.449] [INFO] Received login response with status 403
[2020-05-14 03:23:01.449] [ERROR] [ERROR 30 : Connection lost]. Your connection to the Game Server has been lost.
[2020-05-14 03:23:01.465] [WARN] GamestateErrorMenu entered
[2020-05-14 03:23:01.465] [ERROR] ERROR 30: Your connection to the Game Server has been lost.
[2020-05-14 03:23:09.633] [INFO] SetAuthStage NONE
[2020-05-14 03:23:09.633] [INFO] SetDiscoveryState LOGGING_IN
[2020-05-14 03:23:09.633] [INFO] Getting auth token for SephirothWS
[2020-05-14 03:23:09.634] [INFO] SetAuthState LOGGED_IN
[2020-05-14 03:23:09.732] [INFO] Sending login request for 'SephirothWS' to Discovery Server (https://ds.playboundless.com:8902)
[2020-05-14 03:23:09.998] [INFO] Received login response with status 403
[2020-05-14 03:23:09.998] [INFO] SetDiscoveryState ERROR_WILL_RETRY
[2020-05-14 03:23:09.999] [ERROR] login failed with status 403 - Error validating Steam ticket, retrying in 10 seconds
[2020-05-14 03:23:20.015] [INFO] SetDiscoveryState LOGGING_IN
[2020-05-14 03:23:20.015] [INFO] Getting auth token for SephirothWS
[2020-05-14 03:23:20.115] [INFO] Sending login request for 'SephirothWS' to Discovery Server (https://ds.playboundless.com:8902)
[2020-05-14 03:23:20.415] [INFO] Received login response with status 403
[2020-05-14 03:23:20.415] [ERROR] [ERROR 30 : Connection lost]. Your connection to the Game Server has been lost.
[2020-05-14 03:23:20.432] [WARN] GamestateErrorMenu entered
[2020-05-14 03:23:20.432] [ERROR] ERROR 30: Your connection to the Game Server has been lost.
[2020-05-14 03:23:21.333] [INFO] SetAuthStage NONE
[2020-05-14 03:23:21.334] [INFO] SetDiscoveryState LOGGING_IN
[2020-05-14 03:23:21.334] [INFO] Getting auth token for SephirothWS
[2020-05-14 03:23:21.335] [INFO] SetAuthState LOGGED_IN
[2020-05-14 03:23:21.432] [INFO] Sending login request for 'SephirothWS' to Discovery Server (https://ds.playboundless.com:8902)
[2020-05-14 03:23:21.700] [INFO] Received login response with status 403
[2020-05-14 03:23:21.701] [INFO] SetDiscoveryState ERROR_WILL_RETRY
[2020-05-14 03:23:21.701] [ERROR] login failed with status 403 - Error validating Steam ticket, retrying in 10 seconds
[2020-05-14 03:23:31.717] [INFO] SetDiscoveryState LOGGING_IN
[2020-05-14 03:23:31.717] [INFO] Getting auth token for SephirothWS
[2020-05-14 03:23:31.815] [INFO] Sending login request for 'SephirothWS' to Discovery Server (https://ds.playboundless.com:8902)
[2020-05-14 03:23:32.082] [INFO] Received login response with status 403
[2020-05-14 03:23:32.082] [ERROR] [ERROR 30 : Connection lost]. Your connection to the Game Server has been lost.
[2020-05-14 03:23:32.098] [WARN] GamestateErrorMenu entered
[2020-05-14 03:23:32.099] [ERROR] ERROR 30: Your connection to the Game Server has been lost.
[2020-05-14 03:23:33.433] [INFO] c:\users\autobuild\.jenkins\workspace\boundless-win64-deploy\native\src\appbase\applicationbase.cpp:107 (turbulenz::ApplicationBase::Shutdown) Shutting down app ...
[2020-05-14 03:23:33.456] [INFO] c:\users\autobuild\.jenkins\workspace\boundless-win64-deploy\game\client\standalone\meshworker.cpp:669 (turbulenz::boundless::MeshWorker::PollTasks) Exited MeshWorker.
[2020-05-14 03:23:33.527] [INFO] Exiting parallel task thread 1
[2020-05-14 03:23:33.527] [INFO] Exiting parallel task thread 5
[2020-05-14 03:23:33.527] [INFO] Exiting parallel task thread 4
[2020-05-14 03:23:33.527] [INFO] Exiting parallel task thread 2
[2020-05-14 03:23:33.527] [INFO] Exiting parallel task thread 3
Apparently the Discovery Server was telling me my login was forbidden… (Error 403)
I had that a few times, but rather randomly, sometimes it also happened when I had a wee and simply assumed it was a time-out.
I change characters usually twice a day and the last time I had that was about 3 weeks ago? So I simply assume the connection was unstable or I was afk for too long or something else happened that made the connection drop. I didn’t take it as a serious (regular) issue so far.
It does seem random, but you think getting a screen that says “Reconnect” would ACTUALLY reconnect to the game instead of getting caught in a You’ve been disconnected loop that happens indefinitely until one relaunches the game. Relaunching is the only way to break the loop, when it should be pressing Reconnect breaking the loop.
Hell, telling the game to SWITCH CHARACTERS shouldn’t even cause the disconnected from server error to show up to begin with, but I can see problems happen. … Still, Pressing Reconnect should actually get me back into the game. That’s the bug here.
Don’t be silly. The reconnect button is only for decoration. 
It’s to make you feel better as it implies you have the option, even though it’s just a random button. 
2 Likes