Hello, the support via email does not give an automated message that says we can’t help you. IF you’re having trouble with something and reached out to support please DM me with the ticket number. There are many things we can’t do right now because we’re switching the game over to Monumental, but there are things we can help with too.
I posted updates and try to stay active on the forums and discord, I’m sorry if you feel we’re not here and watching / reading.