Lag spikes on EU... updates?

General
1

Hi…

Over the past few days I have noticed a decent amount of lag spikes during the evening on the EU servers. Are there updates being performed or something that would cause the servers to have issues?

It is especially bad tonight. Here is a screen shot of my latency. This isn’t on my side. Maybe a connection to the servers but I don’t know where or how everything connect. Just wondering because it gets tiring over and over unstable connection messages. (I’ve seen on various zones too)

20170829181816_1.jpg2560×1440 799 KB

1 Like
2

Thanks for the note.

How do you know this?

It’s quite typical for connections to be more variable in the evenings because there can be more contention for your local connection.

You can also checkout and share the Latency Histogram in the debugging information.

3

Forgive me but when I said on my side I meant my computer.

I do have over 25 years of high level enterprise architectural IT experience so you start to get a different feel on things related to technology than an average user. Of course, though, I don’t know where downstream there were issues. I know much better to make a generic statement like that without clarification.

But anyway let me clarify…

  1. There was a screen shot showing the spikes I was getting in my post. Was this the wrong one to provide? At one point I was seeing 1000 - 3000 ms spikes that were hitting every 15 seconds or so and causing the unstable connection to show and over. The server had a few people in it and then they all went away when the problems started like they quit.
  2. The problem continued so I ran to a portal on Therka and went to Septerfon where it was not as bad with more space between lags. Then I went to Nasharil/Elopor and had no issues.
  3. I have no other way of determining where the problem lies because I can’t do a traceroute to any of your servers or even know where the infrastructure sits. Had I some more info on that I would and be able to see where in the pipe the problem was. Also I don’t know about the design on how zones are layed out or if they even sit on the same set of servers.
  4. I know there was no contention in my local few hops because I was on Discord at the time with friends and there was no voice degradation at anytime. I had no other programs or anything sucking up bandwidth or CPU usage. The ms rate for local jumps in a traceroute was acceptable.

All I know is I noticed a trend of this happening some lately over a few days and it becoming horrible last night. So I figured I would do a post to try to understand how you all do updates or when servers might be laggy on your side due to development, changes, etc.

I did come back to Therka about 20 minutes later and there were no issues (maybe 1 or 2 hits) during another hour or two of game play.

Do you all have details anywhere on infrastructure design or where we can trace to at a basic level to see if it is a hop in between?

4

Hey @Xaldafax,

I have worked many years in Enterprise/Mission Critical environments too and will give you information on this what I found out.

I can see that Therka, Septerfon and Munteen share the exact same IP Address, so they are on 1 and the same server.
Seems that Berlyn, Elopor and Nasharil also share the same IP Address (but different IP then the Europe worlds)
And as I thought that is also the case for the rest of the planets.

So each region has a unique IP Address that have 3 planets/worlds running on them. So it must be shared server resources per region.

I will send you a PM with the IP Addresses of all the planets/regions, so you can do a proper trace route.