Random connection problem on char change


I noticed recently, just started a day or two ago, sometimes when I change characters, it gives me this message

It will not reconnect at all if I click on the reconnect button. I have to exit out of the game to be able to log back in again.

This is random, uncommon/slightly rare, and I can’t find a way to reproduce the problem. It just happens when it wants to.

Is anyone else having this problem or is my ISP being rude to me again?


Hmm. Sometimes when that message appears, we may get an automated email notification informing us that there was a server crash. But in this instance, we didn’t see any server crashes.

If this happens again, try submitting a game log so we can see if there any useful information in it.


This has happened to me as well, I think it was yesterday.


This has happened to me 10-15 times over the last 8 months or so. Just figured it did not like switching between characters.

There is no common theme that I can think of, it just seems random to me. I’ll try to submit a log if it happens.