I know you aren’t a huge team with a ton of ppl & resources, but you may need to assign someone to manage your steam/reddit forums, etc. You’re getting murdered on steam with misinfo and there seems to be no official replies to anything. The reviews are going to be in the red soon. We, as players, can only do so much to help. Having a higher than avg initial purchase price + mostly neg reviews will pretty much stop any new players from buying the game.
I played MC from day one pretty much. When it first came out, it was free for PC. Then it was free for windows if you had the free PC version, etc while they were fixing things. Back in the day, MC had tons of really bad bugs/updates/etc. These things don’t scare me off. I think when people pay $15-40 for a game, they expect a finished product and they don’t expect so much interaction with the dev team (I personally love it though), they don’t expect big alterations to the game, and they expect periodical updates/DLCs.
I play a lot of games and TBH, BL plays/feels/updates very much like it’s still in Alpha. It’s not a bad thing, but I think it may run off some casual gamers or people that expect it to run/play like similar games they’ve purchased. Maybe it should be marketed as “early access” or playable beta so that people don’t have unrealistic expectations.
I personally love testing alpha/beta games & software and will stick with the ones I like for years or until they kick the bucket. I think most casual gamers & the majority of console players are expecting a finished product though, with updates & DLCs as needed.
I’ve invested a lot of my time/$ in BL(as many players have) and would be crushed if the dev team walked away from the game bc of bad steam reviews/etc.