If it’s not the antivirus, can you also make sure you have installed all the latest Windows updates and that you have the most recent graphics driver on your system?
Can you send the crash dump file (*.mdmp) that are in the same location as the log file to boundless@turbulenz.com.
Thanks.
Done, Let me know if I can do anything to start playing 
Still can’t get on, just bumping the thread 
Same problem on 980Ti. Updated Nvidia drivers, restarted, windows fully updated. Tried disabling anti-virus.
Not sure whether to refund or wait for fix.
You can try manually installing dependencies and see if that helps.
Their under the _CommonRedist folder of your Boundless install, example:
c:\Program Files (x86)\Steam\SteamApps\common\Boundless_CommonRedist
Just go through the subfolders and the run the executables. You can’t damage anything by trying it.
Can you confirm which graphics drivers you have installed?
Can you share your game log and the crash dump file (*.mdmp) and send them to boundless@turbulenz.com?
Can you also confirm the version of the graphics drivers you have installed?
I’ve tried doing this. Still refuses to work 
My crashdump file is empty (0 KB).
I am using GeForce Game Ready Driver Version 384.94
GeForce GTX 980 Ti
Driver version 384.94
Intel® Core™ i7-6700K CPU @ 4.00GHz
15.95 GB RAM
2560 x 1440, 59Hz
Hey go to your file explorer and put %LOCALAPPDATA%
You should find a folder called Turbulenz and in there there should be the mdmp file.
I know many will say this wont help, but everytime I have a problem like that I have to restore my computer to a previous date, then everything works fine, then you can re-update your computer later
try what I said above, if it doesn’t work I owe you a soda
I just bought the game (never played it) so it probably wouldn’t help and even if it would - I don’t want to restore my computer to an earlier date.
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fair enough, I understand just trying to help with what works for me. I also have a brand new pc and just got the game maybe 2 months ago. but I wish you luck
Thank you for the details. Hmm. These are the latest drivers. (FYI there is a Beta driver 385.12 you could try.
The game is failing extremely early in the startup.
@michaelb will take a look at the crash log you’ve shared tomorrow morning.
Until then is there anything special or potentially unusual about your machine setup? It’s failing before (or during?) the graphics system initalisation. Any funky hardware installed? Any funky software running? Any funky system setup?
I do have it installed on my C: drive which is two SSDs in RAID 0.
I also have a G-sync monitor.
Thanks we have received the game log. Btw - your log is different to @Wulfies.
Can you confirm what anti virus software you’re running?
Is the game crashing, ie. it just vanishes? Or is it hanging somewhere?
At the moment I would guess that there is an app or service stopping the game from accessing the game server.
What is the last thing you see in the game before it fails?
I don’t think these should be an issue. Thanks for the details.
Please confirm what you see before the game fails.
The game seems to work for about 2 seconds and then just “stops working” and windows starts “looking for a solution”.
I can look around and hitting escape seems to go to character creation. As long as I do it in the first 2 seconds!