If you want to establish a trend, the at least use the data in front of you and use comparable peak times, not the all-time peak with whatever happens to be at this minute. Nobody is saying the game is growing based on concurrents, and that’s not necessarily the aim right now - but if you look at that data you linked, the last Sunday night peak was over 600 on PC alone, so only down around 25% over the course of over a month post-launch.
lol
Compared to a lot of games, that’s actually not a bad decline post-launch as people jump in, try it out, etc. I’ve seen data for a range of service model and MMO games over the past ten years, so I know what we’re looking for. And while I’m not suggesting that PC and PS4 player stats are hugely different, you actually have no data for PS4, so it’s impossible to talk about global player base without making big assumptions.
Additionally, you have no data to understand the total player base activity over that time, and whether the actual engagement for those playing (active players) is high or low, whether in-game revenue is good or bad, whether play sessions are increasing or decreasing, etc.
All you have is a snapshot of who is playing at the same time on one platform, and drawing conclusions based on your own experiences as to why those missing players are obviously dissatisfied.
Now, if you want to form a hypothesis by narrowing down the data to just look at the PC concurrents then the data you linked - which is accurate as far as I can tell based on the admin dashboard - I see a gradual decline of around 5% in average concurrent users per week starting with the week after launch. There is no steep drop off or anything to back up your theory that [INCIDENT X] or [INCIDENT Y] has caused anything; the pattern is very clear. In fact, the only thing that I saw make a meaningful difference to the live data was around the time between identifying the server lag issue, and it being fixed.
Now. By all means, if you don’t like a change and want to offer your opinion - we want to hear that feedback. But otherwise, I’m afraid there’s no evidence to back up your claims, and on that basis - given that what I’m seeing flies completely in the face of your assertions - I’m going to call you out on it.