(EDITED to add links)
I saw in another post ( Illegal Protocol Message (Stuck in Sanctum) - #8 by lucadeltodecso ) that it was asked that the person run a ping test to an ip (54.93.213.82) - I’m not sure if that is still the correct ip to ping (old post) or if it’s any help at all, but I ran that and it came back with this:
Ping statistics for 54.93.213.82:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 131ms, Maximum = 132ms, Average = 131ms
And on some other posts people keep saying to just wait a really long time and it should eventually load ( Stuck in sanctum after exo left - #7 by lucadeltodecso )- but I just want to make clear that the portal is not continuing to attempt to load - once it says “illegal protocol message” it waits about 3-5 secs and then shuts off completely.
I also have the game installed on my laptop and I tried launching it there, but it’s having the same issue. I’m assuming that isn’t a cache related thing, then, since it’s on different hardware? (I may, of course, be misunderstanding something about the cache)
I doubt any of that is helpful, but I figure more information maybe doesn’t hurt anything, at this point.