Instant disconnects from Exo Smaren

Community Support
1

So this is new for me. Normally connection issues present as an unstable connection warning in game and then maybe getting kicked to the sanctum. This morning, on the color changing Exo, I am getting instantly disconnected from the world with no unstable connection warnings in advance.

Screenshot 2021-02-15 120738

The log portion for the error only shows this:

[2021-02-15 02:58:34.718] [INFO] Joining world: aus4_t3_0(id:2720)
[2021-02-15 02:58:34.719] [INFO] Player entity removed in world sanctum(id:4294967295) with id id:1
[2021-02-15 02:58:34.721] [WARN] SPLITTING LARGE PACKET: progress=65532/87822
[2021-02-15 02:58:34.721] [INFO] [sanctum(id:4294967295)] making portal 'id:-6 + b3809032064’to ‘2720’ inactive
[2021-02-15 02:58:35.479] [INFO] Player entity added in world aus4_t3_0(id:2720) with id id:8000968
[2021-02-15 02:58:35.481] [INFO] Player entity removed in world aus4_t3_0(id:2720) with id id:-1
[2021-02-15 02:58:35.486] [INFO] no active portal to world sanctum(id:4294967295) disconnecting…
[2021-02-15 02:58:35.486] [INFO] Destroying game world sanctum(id:4294967295)
[2021-02-15 02:58:35.486] [INFO] WebSocket closed for sanctum(id:4294967295)
[2021-02-15 02:58:36.931] [INFO] > ClientTrustedSystem::OnEntityBecameTrusted: id:8000968 is now trusted on 144961.062500
[2021-02-15 02:58:46.113] [INFO] Recording static attribute component archetype Block:1280837980640784590. Total = 3
[2021-02-15 02:59:17.011] [INFO] WebSocket closed for aus4_t3_0(id:2720)
[2021-02-15 02:59:17.011] [INFO] Active game world websocket closed
[2021-02-15 02:59:17.011] [INFO] Destroying game world aus4_t3_0(id:2720)
[2021-02-15 02:59:17.011] [INFO] WebSocket closed for aus4_t3_0(id:2720)
[2021-02-15 02:59:17.011] [INFO] Active game world websocket closed
[2021-02-15 02:59:17.012] [INFO] C:\Users\autobuild.jenkins\workspace\boundless-win64-deploy\native\src\browserfeatures\httprequest.cpp:1227 (turbulenz::HttpRequest::Abort) Aborting HTTP request: https://d3mfkutxau0qu4.cloudfront.net/2720/api/chunk/1/14_37/1613316437185?connectionId=5
[2021-02-15 02:59:17.012] [INFO] C:\Users\autobuild.jenkins\workspace\boundless-win64-deploy\native\src\browserfeatures\httprequest.cpp:1227 (turbulenz::HttpRequest::Abort) Aborting HTTP request: https://d3mfkutxau0qu4.cloudfront.net/2720/api/chunk/1/12_38/1613212548566?connectionId=5
[2021-02-15 02:59:17.012] [INFO] Detected state change, reseting ExpireBeaconTracker
[2021-02-15 02:59:17.028] [ERROR] [ERROR 33 : Connection lost]. Your connection to the Game Server has been lost.
[2021-02-15 02:59:17.044] [WARN] GamestateErrorMenu entered
[2021-02-15 02:59:17.045] [ERROR] ERROR 33: Your connection to the Game Server has been lost.
[2021-02-15 02:59:22.394] [INFO] C:\Users\autobuild.jenkins\workspace\boundless-win64-deploy\native\src\appbase\applicationbase.cpp:107 (turbulenz::ApplicationBase::Shutdown) Shutting down app …
[2021-02-15 02:59:23.267] [INFO] C:\Users\autobuild.jenkins\workspace\boundless-win64-deploy\game\client\standalone\meshworker.cpp:709 (turbulenz::boundless::MeshWorker::PollTasks) Exited MeshWorker.
[2021-02-15 02:59:23.297] [INFO] Exiting parallel task thread 2
[2021-02-15 02:59:23.297] [INFO] Exiting parallel task thread 5
[2021-02-15 02:59:23.297] [INFO] Exiting parallel task thread 4
[2021-02-15 02:59:23.297] [INFO] Exiting parallel task thread 3
[2021-02-15 02:59:23.297] [INFO] Exiting parallel task thread 1

2 Likes
2

Should add… this is only happening on Exo Smaren. Have not had issues anywhere else.

1 Like
3

I also am getting constantly kicked from the game. Connection lost/Connection to game server has been lost. Then it takes me to the sanctum. This is happening every 15-30 seconds

2 Likes
4

At the moment this is only happening on Exo Smaren. Will switch to another alt and go to my home beacon to see if I am having any issues there.

2 Likes
5

I am having unplayable and unstable connection at my home beacon as soon as I got there. It will go away for a few seconds and then it comes right back. But so far haven’t been kicked from the game here on Lutrion

1 Like
6

I went and hung out on Boori for a while to see if it was just an Aus server thing for me, but no issues there. Only on the Exo.

7

I am also having the same issues as the other players on the Exoworld Smaren. I feel like I am fighting to stay in to get the prefabs in colors that I like.I have given up trying to play on that world for tonight. I don’t know how to post the log here, but I would if I could.

2 Likes
8

Same for me. I had no issues at Boori just the Exo.

2 Likes
9

Here on Lutrion, now just occasional unstable connection, but nothing drastic, and no connection loss

10

Currently on Boori now and everything is A Ok. The main issues I have on all planets, for several months now, is that the world’s do not want to paint/load in for me. I can walk 20-40 blocks and have to wait a few seconds for some of the planet to load in. Some days I don’t have any issues with that, but most days I do.

1 Like
11

Just guessing, but is there a bunch of people regen bomb farming, spamming those bombs. That usually leads to issues.

12

Yeah I was thinking that too… but I have had that in the past and its usually preempted by unstable connection warnings. This is an instant disco… about 30 to 45 second after arriving on the planet, every time.

13

I’ll try based in Australia and see how I go.

Edit; only 7 people on the planet and disconnected within 30 seconds… must be a different issue since the ping was stable around 50.

1 Like
14

Yeah, my ping was quite stable as well. Just instant disconnect.

15

Just tried to warp, it wouldn’t load. My first trip to an exo.

Edit: Didn’t see it in the sky either.
Edit 2: Boori is fine for me as well, did a meteor. Still not seeing it in the sky, it’s currently day.

16

Can confirm websocket closed. i won’t be trying to warp there from sanctum until tomarrow or confirmation of successful warps from others here :slight_smile:

1 Like
17

Seems like there is an issue with the world - we will investigate.

3 Likes
18

image

19

wait all fixed now