Q: I'm having connection / lag issues - help!?

CatFaceKiller · March 17, 2017, 7:45am

Onyxgem · April 5, 2017, 1:01pm

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Spoygg · April 5, 2017, 6:50pm

I found that improving connection with wifi router makes a lot of improvement. As a first step I’d recommend trying out wired connection if possible.

knightsb · April 22, 2017, 3:02pm

I am playing from Singapore (hence I chose Vecna as my server) and I experience alot of rubber banding issues between the times of 4pm-9pm GMT +8 on most days.

I play other MMOs like RIFT, ESO, DAOC, fine most of the time; unless huge seiges happen in DAOC but that is just render lag. And, I play with a cabled connection.

james · April 28, 2017, 10:05am

Thanks for the details. We continue to work on the networking performance. Your ping times around the world are pretty high. (Unplayably high to Europe and N. America.)

For these other games can you let us know which servers you connect to?

knightsb · April 28, 2017, 10:11am

I play on the N American servers in these games. Pings ranges between 230-330, occasionally I get worse pings but that is when I start feeling the lag. Otherwise, I may not be able to play PvP well with those with lower pings, its still playable most of the time, even during peak hours. PvE is usually no problems at all, rarely rubberband at all. And, I am not considering render lag as latency lag here.

In Boundless I cannot connect to the American or European Servers usually, I can sometimes but most of the times not possible. And when I do I have to live with the rubberbanding.

james · April 28, 2017, 5:12pm

Hmm, something strange is going on then as the screenshot you shared of the Pings to the different North American Amazon server centres all have pings over 700ms.

What this means is that any message takes over 700ms to communicate even before the Boundless game server processing cost is included.

I’m not really sure why you’re getting 700ms pings to these centres and yet get a ~300ms to other game servers.

Could you re-run the Ping test?

knightsb · April 29, 2017, 2:28am

Here is the new screenshot

The pings I mentioned were the pings as reported via ingame tools. I get a similar effect in Boundless as well. At times when I get the red warnings of having slow connections ingame, the debug tool still reports only a maximum ping of around 300+ max. Normally, the tool shows me a min latency of 150+ and a max of 250+.

knightsb · April 29, 2017, 3:37am

@james Just wanted to thank you for being so attentive to this issue but I wanted you to know that I understand that sometimes there are things beyound both of our control as in server routing. I appreciate the thought that you’d also like to improve on your codes network performance. But, having said that, I hope that Some problems getting into game is a problem we can both help resolve.

Dominatus · October 9, 2017, 1:26am

Here are my screenshots.

james · October 9, 2017, 4:55pm

These values all look fine - so you’re connection should be fine.

A couple of possible issues:

You’re playing on wireless and the signal is quite variable. As a test - try playing wired and see if it’s a big difference.
There is contention on your local network, either within you home or in your local neighbour hood. Try playing the game and leaving the ping command running alongside it. If the connection stalls what is happening with the ping?
Try reducing your Networking option of Chunks Rate Limit - try Medium.

Please let me know how you get on…

Hi @Dominatus - did you try any of these suggestions. Setting the Chunk Rate Limit should help.

Asfluxiation · May 14, 2018, 1:14am

Gotdamn… 16.48 mbs… good grief mate. Tell your phone companies to raise the standards please for your own sakes. we have 240mbit connections here in Canada. They expensive as hell. But I have a 120mbit with unlimited bandwith for 45 a month… Tell em to get their arses out the dark ages.

TheBirne · August 24, 2018, 10:35pm

did the server addresses changed (would be interesting for the ping test to them for package loss)? And by the way … there is a dot to much in “… -t .playboundle…”

Dwarven-Stone-Bear · September 12, 2018, 10:27pm

Since launch i keep having unstable connection. I know you guys prob more than aware of just pointing it out tho

MrRyuma · October 4, 2018, 4:27am

Hello!

i dont know if the issue is with my laptop or something else, but “most” of the time i get this unplayable connection for a second it seems like the connection to the server is lost for a moment? This happens around once per minute. Honestly i dont think it really has something to do with my internet connection since i tested and it doesnt matter what kind of connection i use. I tryed 1gbps connection and it still did that “thing”. Then i got to work and i thought id try 10gbps connection but effect was same. Even though i sit at 500 at home i have no problems on my desktop. Maybe the issue is with the laptop? Brand new acer nitro 5 if that helps.

Sorry forgot to add the pictures:

Etcher · October 4, 2018, 7:52am

I get this quite regularly but I put it down to our slow internet. It usually doesn’t spoil the game but yesterday was worse than usual for some reason. It was the first time it caused me to log out and stop playing.

xLo5tx · October 18, 2018, 2:49am

I get this constant connection unstable box up while I play and I constantly lag off of buildings and die randomly
this is my info for the game
Reply from 184.168.47.225: bytes=32 time=39ms TTL=55
Reply from 184.168.47.225: bytes=32 time=39ms TTL=55
Reply from 184.168.47.225: bytes=32 time=38ms TTL=55
Reply from 184.168.47.225: bytes=32 time=37ms TTL=55
Reply from 184.168.47.225: bytes=32 time=37ms TTL=55
Reply from 184.168.47.225: bytes=32 time=37ms TTL=55
Reply from 184.168.47.225: bytes=32 time=38ms TTL=55
Reply from 184.168.47.225: bytes=32 time=37ms TTL=55

and my screen pics

xLo5tx · October 19, 2018, 12:52am

I have been playing this game non stop for a month now, I have had this connection unstable since the beginning. I will no longer play your game till the servers are fixed. Once they fix the game ill return to play, I also spent a great deal of money buying stuff to support this game and back it up. I am very disappointed that the pc has so many problems with the game and yet PlayStation doesn’t. I mean come on.

EdWe · October 19, 2018, 5:52am

I have been the same connection iusses even on Ps4(not only me) , I don’t think the problem is linked to a specific platforn.

Dumaru · October 21, 2018, 7:01pm

I have been having a LOT of unstable connection since the last 2 patches. I used to have no issues at all, but something has changed and is causing me a lot of duress. It has become so unreliable that it is really making me just not play…