When: For purchases of Boundless via playboundless.com we will follow the same refunding policy as offered by Steam. The Steam refund policy is explained here.
In summary: A refund will be given for any purchase for any reason within 14 days of purchase as long as total play time is less than 2 hours.
How: If you want a refund please email us at firstname.lastname@example.org from the email address connected to your Boundless account, including the following information:
- Your Boundless username
- The email address connected to your PayPal account
- The PayPal transaction ID
We can't process any refunds unless the request comes from the email address associated with your Boundless account.
Once a refund is processed your Steam keys will be cancelled. When this happens Steam will send you an unfriendly message informing you that the game has been removed from your library. We have no control over this message.
We aim to complete all refund requests within 5 days of their submission.