Stuck at login

[Daleth]

Just bought the game today and I simply can’t log in, I even disabled my vpns’ and tried it. Any ideas?

[willcrutchley]

Q: How do I share a Boundless game log?

If you would like to report a problem when you are playing Boundless please include the following: Finding the Boundless game log: The game generates logs in following locations: On Mac OS X: ~/Library/Logs/Boundless/log.txt On Windows: %LOCALAPPDATA%\Turbulenz\Boundless\log.txt On most versions of Windows %LOCALAPPDATA% is a hidden directory. To access the file you can type the path to the file directly into Windows Explorer. Please Note - The most recent log will be log.txt, older log…

Sharing a log will help to pinpoint the issue

[Daleth]

hey sorry here it is

[luke-turbulenz]

Looks like Steam isn’t giving you a token to play the game. Are your other games working on Steam and have you tried restarting Steam and trying again?

Maybe @blake has more info?

[Daleth]

I play maplestory on steam, I assume it uses some sort of similar system as it is a mmo that you have a separate account with. It was working a few hours ago but I can check again.

[luke-turbulenz]

We’re looking into it on our end as well. Let us know if you are able to get online.

[spinsons]

I have also just bought the game (15 minutes or so again) and I am also stuck on the title screen. Screen has Boundless title and “Spinsons LOGGED IN” but is not moving from there. I am on Windows 10 and have a number of steam games that play without any problems.

[michaelb]

@Daleth @spinsons there is a bug were working on fixing at the moment.

[spinsons]

Thank you

[luke-turbulenz]

Are you able to get online now?

[spinsons]

All signed in, thank you. Sorry it took some time - I had rebooted my pc to see if that helped.

Thank you for a very quick and efficient response hope you have a great afternoon