Q: How do I share a Boundless game log?


#1

If you would like to report a problem when you are playing Boundless please include the following:

Finding the Boundless game log:

The game generates logs in following locations:

On Mac OS X:

~/Library/Logs/Boundless/log.txt 

On Windows:

%LOCALAPPDATA%\Turbulenz\Boundless\log.txt

On most versions of Windows %LOCALAPPDATA% is a hidden directory. To access the file you can type the path to the file directly into Windows Explorer.

Please Note - The most recent log will be log.txt, older logs will appear with a number at the end of the file.

How to share a game log:

Please create a Gist or Pastebin version of your game log and share a link when reporting issues.

Please report issues and bugs on the Boundless support forum, this way other users who are having the same issues will also be able to see the responses.

Uploading Boundless crash dumps:

If you encounter a crash when playing Boundless on Windows, the next time your run the game an option to “Submit the crash dumps” will appear on the screen. Please confirm this option to automatically upload your crash dumps for us to investigate.

Reporting Issues

If you would like to report more information about the crash please contact: boundless@turbulenz.com along with the following details:

  1. What: A description of what was happing when the game crashed.
  2. How: Details of how to reproduce the failure.
  3. Details: Of your hardware and operating system:
  • Operating system and exact version
  • CPU and RAM
  • Graphics card model name and video RAM
  • Graphics driver version
  • Your location
  • Details of your Internet connection
  • Screen shot from the game

Can't retrieve player data
Bugs, and Issues
The game doesn't start
The game doesn't start
Game launches as black screen after Win 10 update!
Atlas not showing regions on lvl6 world
Release 196 - Report issues here
Crash: Mapping the World objective
Some authorisation issue
Release 192 - Report issues here
[Resolved] High CPU Usage unplayable
Release 192 - Report issues here
[Resolved] Issue with buying through Steam
Test Build fails every time (solved)
[Resolved] Just bought and game won't load
[RESOLVED] In-game time is always noon
[Reaolved] Texture Error
What turns you off playing Boundless?
Stuck at login
Release 192 - Report issues here
Game Quite Unplayable Lately
Server Maintenance Tuesday 24th starting at 07:30 UTC [Completed]
Jumbled words
Why is Therka always ridiculous laggy?
Connecting (Error:13)
Release 188 - Report issues here
Boundless is crashing
Community hunts are broken for me
Community hunts are broken for me
Game crashes at login?
[macOS] Unable to get past the region screen
Eror 404
Hey game wont start in my pc
Release 182 - Report issues here
Testing 181 - Report issues here
Game Won't Launch
Release 180 - Report issues here
Can't log in
Release 176 - Report issues here
Connection Error (Code 9)
Shutdown while loading screen since todays patch
Shutdown while loading screen since todays patch
Testing 170 - Report issues here
Release 169 - Report issues here
Steam issue only with this game
Sanctum sky broken
Release 169 - Report issues here
Release 167 - Report issues here
Release 167 - Report issues here
Testing 168 - Report issues here
Release 167 - Report issues here
Release 167 - Report issues here
Release 167 - Report issues here
Giant Meat (fullscreen item bug)
Testing 164 - Report issues here
Boundless causing display driver to crash
Failed to connect to ga.me port 443?
Testing 163 - Report issues here
Returned from Beyond, Stopped only by the Crash Client
Some problems getting into game
Walking backwards?
Testing 161 - Report issues here
Game crashed with the following info:
Release 160 - Report issues here
Release 160 - Report issues here
Release 159 - Report issues here
Game Crash
Error - can't load boundless
Missing Textures
Visual glitch
Release 155 - Report issues here
Release 155 - Report issues here
Turn around time for support requests?
Release 152 - Report issues here
Release 151 - Report issues here
Can't Connect to Game
Crashing issue
Game crashes
Words are messed up
Unable to connect to world
Illegal Protocol Message (Stuck in Sanctum)
Cannot connect to World in US East and West
Game seems to be crashing a lot today
New atlas still partially broken
Forced to crtl alt del
Fatal Error 32
I can't leave the santcum before crashing!
Quickly moving from portal to portal crashes game
Fatal Error 31 mad
#2

You might consider building an auto-uploading app that prompts a player after the main game crashes. Click here to send the logs to the devs. With a fields asking for 1 and 2. dxdiag can get you most of 3. Just to save your self some time on the forums as hopefully the community scales.


#3

The game has been crashing for me a lot in the past week and I have never seen the “submit crash dumps” appear on my screen when i restart the game :frowning:


#4

The auto upload is only available on Windows. So I assume you’re playing on Mac OS X.


#5

I am playing on Windows 7…does it upload in the background? I have never had the option of sending it


#6

Maybe its the server connection? I am on US east and on solum…usually no issues at all but lately this…

and then it crashes the game.


#7

And after the crash once you restart the game a dialogue doesn’t appear offering to upload it??


#8

Same thing has been happening to me. Game fails to respon ends up crashing after some time. No dialogue on startup.


#9

If its not showing the dialog box Windows may still write a dump file to C:\Users\yourname\AppData\Local\CrashDumps. If so email to boundless@turbulenz.com.


#10

No, it only offered the option to me once and none of the other crashes
ok, i will email to u :slight_smile:

I looked in the folder you mentioned, I do not have a crashdumps folder

I am running thru Steam, would it be somewhere else?


#11

This needs to be updated for the OS X version to save confusion…

The log.txt file can be found in: MacintoshHD/Users/(YourHomeFolder)/Library/Logs/Boundless/log.txt

If you don’t see the Library, not to worry, it’s hidden. Just follow these directions to view it:
Show User Library