When reporting problems with playing Boundless please include the following details:
Finding the Boundless game log:
The game generates logs in following locations:
On Mac OS X:
On most versions of Windows %LOCALAPPDATA% is a hidden directory. To access the file you can type the path to the file directly into Windows Explorer.
How to share a game log:
Please create a Gist or Pastebin version of your game log and share a link when reporting issues.
Please report issues and bugs on the Boundless support forum, this way other users who are having the same issues will also be able to see the responses.
Finding Boundless crash dumps:
If the game crashes on Windows the game will write a crash dump file (.mdmp) to the same location as the game logs. These provide details on exactly what crashed. For Steam users these will be automatically collected for analysis.
How to share a crash dump:
Please email the crash dumps directly to: firstname.lastname@example.org along with the following details:
What: A description of what was happing when the game crashed.
How: Details of how to reproduce the failure.
Details: Of your hardware and operating system: