Unable to connect to world

My base is located in Xa Frant and either i can’t log into the world, or while I’m there, I constantly get connection errors. Can anyone please help me?

Is it still happening?

Yes, it happens alot, thought it happens more toward the evening time for me.

If it happens again, share a game log just after you see the connection errors.

Hmmm, I play on PS4…

Whereabouts in the world are you playing from? If you’re playing on a server which isn’t the closest to you, issues like these might occur.

Ah, I’m from Louisiana, USA, but even so, I keep getting the connection problem even if i go to other servers. I’ve checked my network connections and everything is working like it should.


Stuck in the Sanctum from Besevrona cant get back out to the planet either where I entered the saanctum from or to other saved locations. Both portals in the sanctum show “Illegal Protocol” error message.

Dont have the skiulls to open an off planet portal so…

Crafter Alt on boori can log in no probs

Debug Information:
Game version: live (8e1b2e90)
Username: Vid
Character: Vid
Worldname: runtimeplayerstartworld
Player game position: -3N 7E (Altitude: 64)
Camera position: 7.88, 64.94, 4.91
Player light: 2.6252, 1.4253, 4.9481
Camera direction: 0.192, 0.080, -0.978
Facing: NORTH
Player entity id:1:
Health: 4000.000000/4000
Air: 100.00%
AngleXZ (deg): -168.873
Right hand: EQUIPPED TOOL_SHOVEL_IRON1 color(1:)
selectedIndex[0]: 0
selectedIndex[1]: 0
Playing Time: 03:38
Player Trust: trusted
Plots: 235\256
Players: 1
Connections: 1
Client Local UTC: 1541216890.64
Synchronized UTC: 1541216892.46
Client WorldTime: 1541216892.43
Server WorldTime: 1541216892.43
Smoothed Latency (ms): 0.00
Latency Histogram (Total Session On Current World):
0ms - 50ms : 0
50ms - 100ms : 0
100ms - 150ms : 0
150ms - 200ms : 0
200ms - 250ms : 0
250ms - 300ms : 0
300ms - 350ms : 0
350ms - 400ms : 0
400ms - 450ms : 0
450ms - 500ms : 0
500ms - 550ms : 0
550ms - 600ms : 0
600ms + : 0
Total Points Recorded: 0
Timestamp-Boost (ms): 62.50
Latency (ms): 0.00
Max TLMS: 0.000
Informed Server WorldTime: 0.000
Transmission Delay: 0.000
Delta: 1541216892.432
Clock-Offset: 1541215307.190
Messages Sent: 0.00/s
Data Sent: 0.00bit/s
Commands Sent: 0.00 cmds/s
Messages Recieved: 0.00/s
Data Recieved: 0.00bit/s
Commands Recieved: 0.00 cmds/s
Messages Sent: 0 (0.00/s)
Send Failures: 0 (0.00%)
Acknowledgements: 0 (0.00/s)
Data Sent: 0.00B (0.00bit/s) max(0.00B)
Packet Loss: 0 (0.00%)
Latency: -1.00ms max(0.00ms)
Chunk Data:
Chunks Received: 0.00 /s
Chunk Bytes Received: 0.00bit /s
Peak: 0.00bit /s
Rate Limit: 30 /s
Chunk Cache:
Entries: 181446
Hits: 8088
Misses: 19
Removals: 17
Memory Used: 862.18MiB/1071.00MiB
Planet Cache:
Entries: 333
Hits: 1411
Misses: 0
Removals: 0
Memory Used: 170.50MiB/346.00MiB
Chunks Meshed: [196, 0, 0, 0, 0]
Chunks To Destroy: [0, 0, 0, 0, 0]=0
Chunks To Mesh: [0, 0, 0, 0, 0]=0
Chunks Loaded: 0 chunks requested
Lod chunks loaded: 324, 0, 0, 0, 0
Physics Chunks Loaded (last second): 2868
Waiting for physics chunks: 0
Chunking Distances: [16, 24, 48, 64, 64]
Chunk Draw Distance: 64
Position: [7, 65, 5]
Distance: 2.28662
Meta: 0x0
Liquid: 0x0
Color: 0(1):
Local Block Position: [7, 65, 5]
(Wilderness) LOCKED
Current Chunk:
Position: [0, 0]
meshMinY: 54
meshMaxY: 66
waterMinY: 63
waterMaxY: 63
mesh blocks: 0
Picked Location:
Game Worlds:
Tier: 0 (MAX TIER)
Elemental Type: None
Atmosphere: Neutral
Atmosphere Effect Level: 0
Status: No websocket
{player}: okay
Tier: 4
Elemental Type: Corrosion
Atmosphere: Caustic
Atmosphere Effect Level: 3
Status: No websocket
FPS: 47
Frame Time: 21.28ms
Update + Render: 19.84ms
Render: 17.13ms
Render GUI: 0.02ms
Update: 2.71ms
Update UI: 0.73ms
Heap Working Set: 1053.539MB
Created Nodes: 6088
Unique Meshes: 1203
UI: 0.15ms
New UI: 0.05ms
In cave: 0
Underground: 0.000000
Grapple Speed: 0.000000
Target: 0.000000
Grapple Speed: 0.000000
Target: 0.000000
Focus: true
Lock: false
Context: DUI

@Aeniesh and @Vid, the current update now includes an option to submit a game log, which is useful for the PS4 version. It can be found by going to Main Menu -> Support -> Report -> Submit Game Log.

Hey Vdragon

I’m experiencing the same issue now on two of my character both stuck in the sanctum on separate worlds. First one got stuck yesterday and I used the submit log option. Yesterday and earlier today the second, yet to get stuck character could travel to the planet the other was stuck in the sanctum from without issue. Today that second character has got stuck in the sanctum from a different world.

Whats the expected turn around time to get help after submitting a support request via the client. I’m now left reticent to even play on my last remaining alt in case that gets stuck too. Given the regularity with which this is happening there seems to be a bug worth looking into.