As some of you may be aware, yesterday we sent out the promised Launch keys via email to Wayfarer and above Boundless Backers. Within this email was also a key to ensure you keep your Wayfarer and backer perks, as we are changing how the system registers your tier.
Currently Steam knows that players are Trailblazers, Explorers and Adventurers. But Steam doesn’t know if you’re a Wayfarer, Pioneer, Chieftain, Master or Oortian. By sharing these codes for Wayfarers and above Steam will know correctly know all players status.
Additionally, if you share a purchase with another player - then the email was only sent to the main owner. They will need to pass any keys owed onto you.
Unfortunately, an error occurred for the Master, Chieftain and Oortian tiers where they were given incorrect keys with the wrong perks on them.
We have the team working on resolving this issue at the moment and will be sending correct keys out to those tiers as soon as possible (we anticipate the end of this week, or possibly early next week). The fix will effectively cancel the previous keys, allowing you to input the new key to get the correct perks.
To clarify, this issues only occurs for the following tiers:
The following tiers are not affected, and your codes are correct:
The launch keys in all emails work correctly, it’s just the tiered keys which were at the top of the email which do not.
The following tiers do not require any new codes, as Steam already correctly knows your status. These users have not been sent any emails:
Apologies for the inconvenience on here, rest assured we’re working hard to get this all sorted.
Updated - to make it clearer that Trailblazers, Explorers and Adventurers have not been sent any emails or codes.
Updated 2 - it looks like some users didn’t receive emails. We’re investigating. This will also be corrected when we send out a fixed set of keys.