Packet Loss - Really unstable connection for me

Hi I’m having real problems with my connection to the Euro Server. Not Sure where the Packet loss is but I’ve included all the details below as per

Could you take a look Many thanks

1 -

2 -

3-

And a copy of my game log [2018-08-21 12:42:12.379] [INFO] ..\..\src\browserfeatures\filecache.cpp:169 (t - Pastebin.com

And I’m running a Lenovo IdeaPad Y900-17ISK - Core i7 6820HK - 32 GB RAM - 512 GB SSD + 1 TB HDD NVIDIA GeForce GTX 980M - 8 GB

Have you tried a trace route? From the command prompt use the tracert command instead of the ping command.

It’ll show all the hops between you and the server. Look for any high latency hops.

I ran it but I have no idea what it means, ran one to google.com for a base line and then one to the server, results below. I’d appreciate all the help I can get :grin:

Also spotted this on the support page http://status.playboundless.info/#

Response times In last 3 hours measured from The Netherlands, Europe

Seems to be dropping out once a minute.

loos like a networking issue (mine shows the same and im in UK)

2 Likes

Good to know Barney, been pulling my hair out trying to figure out why its so bad, The game ran great for me when I was playing it early this year, hopefully one of the devs will look into it soon.

says all servers are oofline but they are not

Did the ip addresses for the servers change when we went to the live universe?

I’m having similar issues as well. I haven’t been able to play without lag and connection dropping for about a year, but I put it down to my bad internet connection. I got my internet connection fixed about a month ago, and I got a wifi booster today and the game still isn’t running properly. :frowning:
Any suggestions for other ways to address the problem would be very welcome!

2 Likes

I would suggest running WinMTR (http://winmtr.net/) to (hopefully) identify if there’s an issue on your end or with your ISP.

If you would give that a shot (would be best to run for about 10 minutes for a good sample size). It should highlight if there’s an issue along your path to the server and where its at.

1 Like

Hey Aredyl, happy to get all the help I can.

I ran winmtr (results below) and the results to my untrained eye seem pretty much the same as the trace route I ran before. Google.com and other sites seem ok but gsusw1.playboundless.com (which I think is still the server address) comes up with 2 dead ends.

It’s one thing to run the test and another to understand the results though so if you could help that would be great as I have no idea what it means, many thanks.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 1 114 113 1 38 919 2
1.0.41.78.wavetelecom.com - 3 107 104 15 54 1013 29
11.0.41.78.wavetelecom.com - 3 107 104 15 50 1014 28
6.0.41.78.wavetelecom.com - 2 111 109 15 62 1046 16
55.160.35.5.jtglobal.com - 4 103 99 23 53 1033 33
99.160.35.5.jtglobal.com - 3 107 104 22 58 1018 47
109.160.35.5.jtglobal.com - 3 107 104 23 56 1031 28
te0-2-1-6.rcr51.lon10.atlas.cogentco.com - 4 103 99 23 59 1032 29
be3431.ccr41.lon13.atlas.cogentco.com - 3 107 104 23 61 1020 31
be2982.ccr31.bos01.atlas.cogentco.com - 3 107 104 85 129 1112 107
be3599.ccr21.alb02.atlas.cogentco.com - 2 110 108 88 133 1113 90
be2878.ccr21.cle04.atlas.cogentco.com - 2 110 108 100 144 1112 100
be2717.ccr41.ord01.atlas.cogentco.com - 2 110 108 108 165 1133 109
be2831.ccr21.mci01.atlas.cogentco.com - 3 107 104 119 169 1139 123
be3035.ccr21.den01.atlas.cogentco.com - 3 107 104 131 176 1152 132
be3037.ccr21.slc01.atlas.cogentco.com - 2 110 108 141 203 1166 142
be3109.ccr21.sfo01.atlas.cogentco.com - 4 103 99 157 211 1172 161
be3669.ccr41.sjc03.atlas.cogentco.com - 4 103 99 157 210 1186 165
38.88.224.186 - 4 103 99 158 195 1172 175
52.93.70.190 - 4 103 99 158 198 1163 177
54.240.242.159 - 2 110 108 158 214 1172 159
No response from host - 100 24 0 0 0 0 0
52.93.128.36 - 4 103 99 175 217 1188 186
54.239.46.104 - 16 75 63 175 221 1170 195
No response from host - 100 24 0 0 0 0 0
52.93.13.6 - 4 103 99 176 238 1189 240
52.93.12.253 - 2 110 108 174 231 1201 176
52.93.12.108 - 2 110 108 178 250 1233 195
52.93.12.131 - 4 103 99 176 222 1191 177
52.93.240.67 - 3 107 104 176 233 1189 178
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

If you want to test a connection to the european server try running against gs-live-euc1.playboundless.com

1 Like

To be honest, I’m not an expert, but here’s what I’m seeing:

I would look into this first. It looks like you’re losing packets at home (even 1 packet loss in a home network shouldn’t happen). Your latency in your home network is also all over the place - 38 ms to 919 ms.

Are you running wired or wireless? If wireless, plug it directly into your router and test it again. If you get different results, then its your wireless connection.

If they’re the same or similar, then the culprit would most likely be your router, possibly software on your computer, or both.

** Edit: **

It could also possibly be another user on your network that’s hogging your bandwidth. Its pretty hard to hog up 68 mbps, but its possible (torrent sharing is the first thing that comes to mind that can do that).

2 Likes

Yeah, I’m not so sure that’s not the winmtr program. That only happens on the very 1st packet sent then levels out below 40ms. I’ve tried 2 routers, wired and wireless and even replaced my old phone line in the house as there was some corrosion in one of the junction boxes.

I would like to know why there’s always the 2 "no response from host"s further down the chain, Like I said when I run this with any other big website it comes back fine.Also other games seem to work fine like World of Warships for instance.

Many thanks for the feed back though, much appreciated :grin::+1:

Hi Blake, will run that test in a minute, but with that address I could check with Windows Network Diagnostin and got the following if it helps

The high ping and packet loss is not normal and its not winMTR. Out of 114 packets, you lost 1 and had a high ping within your own network.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
RT-ACRH13-D52C 0 70 70 0 0 0 0
No response from host 100 15 0 0 0 0 0
96-34-108-25.static.unas.or.charter.com 0 70 70 7 8 12 9
96-34-108-164.static.unas.or.charter.com 0 70 70 6 8 10 9
96-34-108-182.static.unas.or.charter.com 0 70 70 8 12 18 9
bbr01sttlwa-tge-0-1-0-4.sttl.wa.charter.com 0 70 70 10 15 21 12
prr01snjsca-tge-0-1-0-5.snjs.ca.charter.com 0 70 70 11 12 15 11
lag-17.ear3.Seattle1.Level3.net 0 70 70 11 11 15 11
No response from host 100 15 0 0 0 0 0
212.73.243.158 0 70 70 164 167 172 165
52.95.60.86 0 70 70 180 194 226 201
No response from host 100 15 0 0 0 0 0
54.239.44.199 0 70 70 171 176 192 172
No response from host 100 15 0 0 0 0 0
No response from host 100 15 0 0 0 0 0
No response from host 100 15 0 0 0 0 0
54.239.107.140 0 70 70 171 173 191 173
54.239.107.159 0 70 70 175 176 195 176
54.239.5.132 0 70 70 175 176 179 177
No response from host 100 15 0 0 0 0 0
No response from host 100 15 0 0 0 0 0
No response from host 100 15 0 0 0 0 0
ec2-54-93-213-82.eu-central-1.compute.amazonaws.com 0 70 70 173 175 178 174

Here’s a sample of what it should look like, especially the top half of the log. No missing packets, no high ping.

Good luck to you.

2 Likes

I might have to eat a slice of humble pie.

I’ve borrowed the next door neighbours broadband and it all works just fine so the issue must be somewhere in my house, might be I have 2 dud routers :tired_face::disappointed_relieved:

When I do pin down the problem I’ll post the solution but many thanks to all that helped :grin::+1:

              • Edit - - - - - - - -

Spoke to soon, a little bit better but has started rubberbanding like crazy again and lossing connection to http://gs-live-euc1.playboundless.com/

Will run another Win MTR

Results for my connection to http://gs-live-euc1.playboundless.com/

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 213 213 0 0 0 0
1.0.41.78.wavetelecom.com - 0 213 213 12 15 23 16
11.0.41.78.wavetelecom.com - 0 213 213 13 15 24 14
6.0.41.78.wavetelecom.com - 0 213 213 13 15 22 18
55.160.35.5.jtglobal.com - 0 213 213 20 23 33 22
99.160.35.5.jtglobal.com - 0 213 213 20 23 31 26
111.160.35.5.jtglobal.com - 0 213 213 20 24 106 23
195.66.237.175 - 0 213 213 21 24 43 24
No response from host - 100 43 0 0 0 0 0
No response from host - 100 43 0 0 0 0 0
No response from host - 100 43 0 0 0 0 0
No response from host - 100 43 0 0 0 0 0
No response from host - 100 43 0 0 0 0 0
No response from host - 100 43 0 0 0 0 0
No response from host - 100 43 0 0 0 0 0
54.239.107.78 - 0 213 213 33 36 58 34
54.239.107.93 - 0 213 213 33 36 58 33
54.239.5.170 - 0 213 213 35 38 58 38
No response from host - 100 43 0 0 0 0 0
No response from host - 100 43 0 0 0 0 0
No response from host - 100 43 0 0 0 0 0
ec2-54-93-213-82.eu-central-1.compute.amazonaws.com - 0 213 213 33 35 63 34
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Im having connection troubles aswell with lenovo laptop. I get a really low internet speed when i launch boundless but boundless doesnt lag at all. Looks like boundless uses up all resources or limits the rest of the pc’s bandwith.

Those are much better numbers. No packet loss at home now. No high pings. It could be from a small sample size (213 pings is only about 3 1/2 minutes of testing) but it looks much better overall.

If you’re still getting rubber-banding or disconnects, then its most likely on Boundless (or their hosting), not you.

Question: what did you change on your end? Was it connecting via your neighbor’s connection?

1 Like