Packet Loss - Really unstable connection for me

[S1D]

Hi I’m having real problems with my connection to the Euro Server. Not Sure where the Packet loss is but I’ve included all the details below as per

Q: I'm having connection / lag issues - help!?

If you are experiencing connection or lag issues you can help us explore the source of the problem by reporting the following information: 1. What is your ping time to servers around the world? All online games are sensitive to the latency of communication between the game client and servers. This is why it’s normally recommended to play on servers physically local to you. The following tool will report the latency of your connection to a collection of remote server locations around the world. …

Could you take a look Many thanks

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And a copy of my game log [2018-08-21 12:42:12.379] [INFO] ..\..\src\browserfeatures\filecache.cpp:169 (t - Pastebin.com

And I’m running a Lenovo IdeaPad Y900-17ISK - Core i7 6820HK - 32 GB RAM - 512 GB SSD + 1 TB HDD NVIDIA GeForce GTX 980M - 8 GB

[DonBab]

Have you tried a trace route? From the command prompt use the tracert command instead of the ping command.

It’ll show all the hops between you and the server. Look for any high latency hops.

[S1D]

I ran it but I have no idea what it means, ran one to google.com for a base line and then one to the server, results below. I’d appreciate all the help I can get

[S1D]

Also spotted this on the support page http://status.playboundless.info/#

Response times In last 3 hours measured from The Netherlands, Europe

Seems to be dropping out once a minute.

[Barneylee57]

loos like a networking issue (mine shows the same and im in UK)

[S1D]

Good to know Barney, been pulling my hair out trying to figure out why its so bad, The game ran great for me when I was playing it early this year, hopefully one of the devs will look into it soon.

[Barneylee57]

says all servers are oofline but they are not

[DonBab]

Did the ip addresses for the servers change when we went to the live universe?

[Smidge]

I’m having similar issues as well. I haven’t been able to play without lag and connection dropping for about a year, but I put it down to my bad internet connection. I got my internet connection fixed about a month ago, and I got a wifi booster today and the game still isn’t running properly.
Any suggestions for other ways to address the problem would be very welcome!

[Aredyl]

I would suggest running WinMTR (http://winmtr.net/) to (hopefully) identify if there’s an issue on your end or with your ISP.

If you would give that a shot (would be best to run for about 10 minutes for a good sample size). It should highlight if there’s an issue along your path to the server and where its at.

[S1D]

Hey Aredyl, happy to get all the help I can.

I ran winmtr (results below) and the results to my untrained eye seem pretty much the same as the trace route I ran before. Google.com and other sites seem ok but gsusw1.playboundless.com (which I think is still the server address) comes up with 2 dead ends.

It’s one thing to run the test and another to understand the results though so if you could help that would be great as I have no idea what it means, many thanks.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.1.1 - 1	114	113	1	38	919	2
1.0.41.78.wavetelecom.com - 3	107	104	15	54	1013	29
11.0.41.78.wavetelecom.com - 3	107	104	15	50	1014	28
6.0.41.78.wavetelecom.com - 2	111	109	15	62	1046	16
55.160.35.5.jtglobal.com - 4	103	99	23	53	1033	33
99.160.35.5.jtglobal.com - 3	107	104	22	58	1018	47
109.160.35.5.jtglobal.com - 3	107	104	23	56	1031	28
te0-2-1-6.rcr51.lon10.atlas.cogentco.com - 4	103	99	23	59	1032	29
be3431.ccr41.lon13.atlas.cogentco.com - 3	107	104	23	61	1020	31
be2982.ccr31.bos01.atlas.cogentco.com - 3	107	104	85	129	1112	107
be3599.ccr21.alb02.atlas.cogentco.com - 2	110	108	88	133	1113	90
be2878.ccr21.cle04.atlas.cogentco.com - 2	110	108	100	144	1112	100
be2717.ccr41.ord01.atlas.cogentco.com - 2	110	108	108	165	1133	109
be2831.ccr21.mci01.atlas.cogentco.com - 3	107	104	119	169	1139	123
be3035.ccr21.den01.atlas.cogentco.com - 3	107	104	131	176	1152	132
be3037.ccr21.slc01.atlas.cogentco.com - 2	110	108	141	203	1166	142
be3109.ccr21.sfo01.atlas.cogentco.com - 4	103	99	157	211	1172	161
be3669.ccr41.sjc03.atlas.cogentco.com - 4	103	99	157	210	1186	165
38.88.224.186 - 4	103	99	158	195	1172	175
52.93.70.190 - 4	103	99	158	198	1163	177
54.240.242.159 - 2	110	108	158	214	1172	159
No response from host - 100	24	0	0	0	0	0
52.93.128.36 - 4	103	99	175	217	1188	186
54.239.46.104 - 16	75	63	175	221	1170	195
No response from host - 100	24	0	0	0	0	0
52.93.13.6 - 4	103	99	176	238	1189	240
52.93.12.253 - 2	110	108	174	231	1201	176
52.93.12.108 - 2	110	108	178	250	1233	195
52.93.12.131 - 4	103	99	176	222	1191	177
52.93.240.67 - 3	107	104	176	233	1189	178
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[blake]

If you want to test a connection to the european server try running against gs-live-euc1.playboundless.com

[Aredyl]

To be honest, I’m not an expert, but here’s what I’m seeing:

@S1D

|192.168.1.1 - 1|114|113|1|38|919

I would look into this first. It looks like you’re losing packets at home (even 1 packet loss in a home network shouldn’t happen). Your latency in your home network is also all over the place - 38 ms to 919 ms.

Are you running wired or wireless? If wireless, plug it directly into your router and test it again. If you get different results, then its your wireless connection.

If they’re the same or similar, then the culprit would most likely be your router, possibly software on your computer, or both.

** Edit: **

It could also possibly be another user on your network that’s hogging your bandwidth. Its pretty hard to hog up 68 mbps, but its possible (torrent sharing is the first thing that comes to mind that can do that).

[S1D]

Yeah, I’m not so sure that’s not the winmtr program. That only happens on the very 1st packet sent then levels out below 40ms. I’ve tried 2 routers, wired and wireless and even replaced my old phone line in the house as there was some corrosion in one of the junction boxes.

I would like to know why there’s always the 2 "no response from host"s further down the chain, Like I said when I run this with any other big website it comes back fine.Also other games seem to work fine like World of Warships for instance.

Many thanks for the feed back though, much appreciated

[S1D]

Hi Blake, will run that test in a minute, but with that address I could check with Windows Network Diagnostin and got the following if it helps

[Aredyl]

@S1D

Yeah, I’m not so sure that’s not the winmtr program. That only happens on the very 1st packet sent then levels out below 40ms

The high ping and packet loss is not normal and its not winMTR. Out of 114 packets, you lost 1 and had a high ping within your own network.

WinMTR Statistics

WinMTR statistics

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
RT-ACRH13-D52C	0	70	70	0	0	0	0
No response from host	100	15	0	0	0	0	0
96-34-108-25.static.unas.or.charter.com	0	70	70	7	8	12	9
96-34-108-164.static.unas.or.charter.com	0	70	70	6	8	10	9
96-34-108-182.static.unas.or.charter.com	0	70	70	8	12	18	9
bbr01sttlwa-tge-0-1-0-4.sttl.wa.charter.com	0	70	70	10	15	21	12
prr01snjsca-tge-0-1-0-5.snjs.ca.charter.com	0	70	70	11	12	15	11
lag-17.ear3.Seattle1.Level3.net	0	70	70	11	11	15	11
No response from host	100	15	0	0	0	0	0
212.73.243.158	0	70	70	164	167	172	165
52.95.60.86	0	70	70	180	194	226	201
No response from host	100	15	0	0	0	0	0
54.239.44.199	0	70	70	171	176	192	172
No response from host	100	15	0	0	0	0	0
No response from host	100	15	0	0	0	0	0
No response from host	100	15	0	0	0	0	0
54.239.107.140	0	70	70	171	173	191	173
54.239.107.159	0	70	70	175	176	195	176
54.239.5.132	0	70	70	175	176	179	177
No response from host	100	15	0	0	0	0	0
No response from host	100	15	0	0	0	0	0
No response from host	100	15	0	0	0	0	0
ec2-54-93-213-82.eu-central-1.compute.amazonaws.com	0	70	70	173	175	178	174

Here’s a sample of what it should look like, especially the top half of the log. No missing packets, no high ping.

Good luck to you.

[S1D]

I might have to eat a slice of humble pie.

I’ve borrowed the next door neighbours broadband and it all works just fine so the issue must be somewhere in my house, might be I have 2 dud routers

When I do pin down the problem I’ll post the solution but many thanks to all that helped

• • • • • • • Edit - - - - - - - -

Spoke to soon, a little bit better but has started rubberbanding like crazy again and lossing connection to http://gs-live-euc1.playboundless.com/

Will run another Win MTR

[S1D]

Results for my connection to http://gs-live-euc1.playboundless.com/

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.1.1 - 0	213	213	0	0	0	0
1.0.41.78.wavetelecom.com - 0	213	213	12	15	23	16
11.0.41.78.wavetelecom.com - 0	213	213	13	15	24	14
6.0.41.78.wavetelecom.com - 0	213	213	13	15	22	18
55.160.35.5.jtglobal.com - 0	213	213	20	23	33	22
99.160.35.5.jtglobal.com - 0	213	213	20	23	31	26
111.160.35.5.jtglobal.com - 0	213	213	20	24	106	23
195.66.237.175 - 0	213	213	21	24	43	24
No response from host - 100	43	0	0	0	0	0
No response from host - 100	43	0	0	0	0	0
No response from host - 100	43	0	0	0	0	0
No response from host - 100	43	0	0	0	0	0
No response from host - 100	43	0	0	0	0	0
No response from host - 100	43	0	0	0	0	0
No response from host - 100	43	0	0	0	0	0
54.239.107.78 - 0	213	213	33	36	58	34
54.239.107.93 - 0	213	213	33	36	58	33
54.239.5.170 - 0	213	213	35	38	58	38
No response from host - 100	43	0	0	0	0	0
No response from host - 100	43	0	0	0	0	0
No response from host - 100	43	0	0	0	0	0
ec2-54-93-213-82.eu-central-1.compute.amazonaws.com - 0	213	213	33	35	63	34
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[fabulaus]

Im having connection troubles aswell with lenovo laptop. I get a really low internet speed when i launch boundless but boundless doesnt lag at all. Looks like boundless uses up all resources or limits the rest of the pc’s bandwith.

[Aredyl]

Those are much better numbers. No packet loss at home now. No high pings. It could be from a small sample size (213 pings is only about 3 1/2 minutes of testing) but it looks much better overall.

If you’re still getting rubber-banding or disconnects, then its most likely on Boundless (or their hosting), not you.

Question: what did you change on your end? Was it connecting via your neighbor’s connection?